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• W4255291228 startingPage "1071" @default.
• W4255291228 abstract "Some governments have proven social media's potential to generate value through co-creation and citizen participation, and municipalities are increasingly using these tools in order to become smart cities. Nevertheless, few public administrations have taken full advantage of all the possibilities offered by social media and, as a consequence, there is a shortage of case studies published on this topic. By analyzing the case study of the platform Santander City Brain, managed by the City Council of Santander (Spain), the current work contributes to broaden the knowledge on ambitious social media projects implemented by local public administrations for e-Government; therefore, this case can be useful for other public sector's initiatives. The case studied herein proves that virtual social media are effective tools for civil society, as it is able to set the political agenda and influence the framing of political discourse; however, they should not be considered as the main channel for citizen participation. Among the results obtained, the authors have found that several elements are required: the determination and involvement of the government, a designated community manager to follow up with the community of users, the secured privacy of its users, and a technological platform that is easy to use. Additionally, the Public Private Partnership model provides several advantages to the project, such as opening new sources of funding." @default.
• W4255291228 created "2022-05-12" @default.
• W4255291228 creator A5014480214 @default.
• W4255291228 creator A5083736839 @default.
• W4255291228 date "2019-01-01" @default.
• W4255291228 modified "2023-10-17" @default.
• W4255291228 title "Implementation of Social Media Concepts for E-Government" @default.
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• W4255291228 doi "https://doi.org/10.4018/978-1-5225-7030-1.ch049" @default.
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