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• W4280521856 abstract "Purpose This study aims to understand consumer behavior related to the purchase of meals by delivery services before and during the coronavirus disease 2019 (COVID-19) pandemic in Brazil. Design/methodology/approach An online survey was conducted between September and October 2020. The total number of valid responses was 971. Findings About 55% of the participants reported a decrease in consumption or not having consumed food delivery during the pandemic. Of the total, 48.3% feared contracting COVID-19 from food delivery. A significant association was observed between fear of contracting COVID-19 from food delivery and variables such as education level ( p = 0.001), observance of social distancing ( p = 0.03) and food delivery consumption frequency ( p < 0.001). More people were careful about cleaning food packaging (from 12.4% before to 66.1% during the pandemic, p < 0.001) and disposal (from 47.6% before to 66.4% during the pandemic, p < 0.001) and heating the food before consumption (from 7.6% before to 13.7% during the pandemic, p < 0.001) and used payment methods without approximation (from 29.8% before to 43.2% during the pandemic, p < 0.001) compared with the pre-pandemic period. More people also reported that application of security protocols during delivery (from 29.8% before to 43.2% during the pandemic, p < 0.001) and in restaurants (from 7.2% before to 25% during the pandemic, p < 0.001) and possessing knowledge about the financial difficulty of the establishment (from 4.6% before to 17% during the pandemic, p < 0.001) were the most important factors for choosing a food service. Originality/value To the best of the authors’ knowledge, this is the first study to explore consumers’ fear of contracting COVID-19 from food delivery and consumer behavior related to food delivery services during the pandemic in Brazil – that is, way to order and payment methods, as well as concern and care related to the purchase of these foods." @default.
• W4280521856 created "2022-05-22" @default.
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• W4280521856 date "2022-05-23" @default.
• W4280521856 modified "2023-09-27" @default.
• W4280521856 title "Food delivery before and during the COVID-19 pandemic in Brazil" @default.
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• W4280521856 doi "https://doi.org/10.1108/nfs-12-2021-0368" @default.
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