Matches in SemOpenAlex for { <https://semopenalex.org/work/W4281489175> ?p ?o ?g. }
- W4281489175 endingPage "6342" @default.
- W4281489175 startingPage "6342" @default.
- W4281489175 abstract "The telecommunications industry has recognized innovation as the key to growth and survival. Globalization, liberalization, and privatization, the terms most commonly associated with this sector, have resulted in fierce competition, making it more difficult for telecommunications firms to increase their market share and, as a result, their customer base, sales volume, and, ultimately, profits. The new success strategy is differentiation through innovation, with the aim of breaking out of the competition and creating an uncontested market. This can be accomplished by providing high-value, innovative services that result in customer satisfaction and promote customer loyalty. The primary goal of this study was to create and validate a conceptual model of value innovation and its impact on firm performance and long-term growth by examining the mediation effect of customer satisfaction and loyalty. The empirical analysis results were based on 304 respondents who completed a paper-based survey provided to employees of Yemeni mobile service providers using a convenience non-probability sampling technique. SmartPLS 3 was used to test the hypothesized relationships using partial least squares structural equation modeling (PLS-PM). As a result, the findings empirically validated the theoretical research model, confirming the importance of the value innovation approach to achieving company performance and long-term growth by promoting customer satisfaction and loyalty. Finally, we have provided a discussion of the study’s theoretical contributions, managerial implications, and future research directions." @default.
- W4281489175 created "2022-05-26" @default.
- W4281489175 creator A5023787287 @default.
- W4281489175 creator A5027968648 @default.
- W4281489175 creator A5032366070 @default.
- W4281489175 creator A5040077499 @default.
- W4281489175 creator A5045021169 @default.
- W4281489175 creator A5045691882 @default.
- W4281489175 creator A5048153887 @default.
- W4281489175 creator A5054144128 @default.
- W4281489175 date "2022-05-23" @default.
- W4281489175 modified "2023-10-06" @default.
- W4281489175 title "The Effect of Value Innovation in the Superior Performance and Sustainable Growth of Telecommunications Sector: Mediation Effect of Customer Satisfaction and Loyalty" @default.
- W4281489175 cites W1204404493 @default.
- W4281489175 cites W1461385279 @default.
- W4281489175 cites W1495340191 @default.
- W4281489175 cites W1520769682 @default.
- W4281489175 cites W1551969874 @default.
- W4281489175 cites W1574764659 @default.
- W4281489175 cites W1577397851 @default.
- W4281489175 cites W1971883091 @default.
- W4281489175 cites W1983024403 @default.
- W4281489175 cites W1985441675 @default.
- W4281489175 cites W1988745563 @default.
- W4281489175 cites W1990065691 @default.
- W4281489175 cites W1997176931 @default.
- W4281489175 cites W1997999925 @default.
- W4281489175 cites W2000001835 @default.
- W4281489175 cites W2009009521 @default.
- W4281489175 cites W2013361198 @default.
- W4281489175 cites W2015582691 @default.
- W4281489175 cites W2021655427 @default.
- W4281489175 cites W2032285541 @default.
- W4281489175 cites W2036431990 @default.
- W4281489175 cites W2036892978 @default.
- W4281489175 cites W2038702827 @default.
- W4281489175 cites W2040282995 @default.
- W4281489175 cites W2042963248 @default.
- W4281489175 cites W2051445799 @default.
- W4281489175 cites W2062182591 @default.
- W4281489175 cites W2069251775 @default.
- W4281489175 cites W2070626636 @default.
- W4281489175 cites W2071277090 @default.
- W4281489175 cites W2074674774 @default.
- W4281489175 cites W2076596516 @default.
- W4281489175 cites W2085735996 @default.
- W4281489175 cites W2105846236 @default.
- W4281489175 cites W2115612291 @default.
- W4281489175 cites W2118667423 @default.
- W4281489175 cites W2120931187 @default.
- W4281489175 cites W2124622612 @default.
- W4281489175 cites W2126202673 @default.
- W4281489175 cites W2138254311 @default.
- W4281489175 cites W2143916736 @default.
- W4281489175 cites W2148632636 @default.
- W4281489175 cites W2152331837 @default.
- W4281489175 cites W2152666557 @default.
- W4281489175 cites W2154367055 @default.
- W4281489175 cites W2161663387 @default.
- W4281489175 cites W2162286179 @default.
- W4281489175 cites W2282353530 @default.
- W4281489175 cites W2324159627 @default.
- W4281489175 cites W2476316691 @default.
- W4281489175 cites W2567397658 @default.
- W4281489175 cites W2621045101 @default.
- W4281489175 cites W2735805246 @default.
- W4281489175 cites W2761494259 @default.
- W4281489175 cites W2771911973 @default.
- W4281489175 cites W2776313922 @default.
- W4281489175 cites W2783212887 @default.
- W4281489175 cites W2787796068 @default.
- W4281489175 cites W2792594524 @default.
- W4281489175 cites W285795595 @default.
- W4281489175 cites W2893028021 @default.
- W4281489175 cites W2908558903 @default.
- W4281489175 cites W2915477003 @default.
- W4281489175 cites W2921175279 @default.
- W4281489175 cites W2933371650 @default.
- W4281489175 cites W3008023831 @default.
- W4281489175 cites W3013264769 @default.
- W4281489175 cites W3019796033 @default.
- W4281489175 cites W3043131437 @default.
- W4281489175 cites W3087269210 @default.
- W4281489175 cites W3100322981 @default.
- W4281489175 cites W3117289350 @default.
- W4281489175 cites W3124536214 @default.
- W4281489175 cites W3197836545 @default.
- W4281489175 cites W3210964976 @default.
- W4281489175 cites W4200298832 @default.
- W4281489175 cites W4224243328 @default.
- W4281489175 cites W4236745971 @default.
- W4281489175 cites W4238483310 @default.
- W4281489175 cites W4240355766 @default.
- W4281489175 cites W4250449941 @default.
- W4281489175 doi "https://doi.org/10.3390/su14106342" @default.
- W4281489175 hasPublicationYear "2022" @default.
- W4281489175 type Work @default.
- W4281489175 citedByCount "11" @default.