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• W4281655539 endingPage "103426" @default.
• W4281655539 startingPage "103426" @default.
• W4281655539 abstract "The purpose of this study is to systematically explore the characteristics of being a good “guest” from the perspective of Airbnb hosts. The study adopts a mixed method combining big data analysis with qualitative content analysis to analyze 10,068 reviews posted by Airbnb hosts. A framework is developed to organize the identified themes and illustrate the characteristics of being a good guest in the context of Airbnb. The framework included three layers in a hierarchical manner: customer-like (low level), guest-like (medium level), and friend-like (high level). The higher the level, the more interaction and engagement from both sides. The findings suggest that Airbnb is primarily considered a consumption space that stressed effective interaction between hosts and guests. The study renders practical implications for platforms to improve guest behaviors and enhance host-guest relationship in the sharing economy." @default.
• W4281655539 created "2022-06-13" @default.
• W4281655539 creator A5020437089 @default.
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• W4281655539 date "2022-07-01" @default.
• W4281655539 modified "2023-10-16" @default.
• W4281655539 title "What makes a good “guest”: Evidence from Airbnb hosts' reviews" @default.
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• W4281655539 doi "https://doi.org/10.1016/j.annals.2022.103426" @default.
• W4281655539 hasPublicationYear "2022" @default.
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