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• W4285331825 abstract "Service quality the success of mobile government portal. Previous studies show that there is a lack of quality dimensions that can be used to evaluate the services at mobile government, which cause difficulties for government agencies to measure users&#x2019; satisfaction. Therefore, the present study uses the Systematic Literature Reviews &#x2013; SLR to identify the unique factors that considered the quality drivers at the context of mobile government services based on the service category of (Government To Citizens &#x2013; G2C). The study focuses on the five major service quality dimensions which are location-based services, smart interactions, consistency, accessibility, and efficiency. The authors recommended conducting future studies at other categories of mobile government such as G2G, G2B, and G2E." @default.
• W4285331825 created "2022-07-14" @default.
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• W4285331825 date "2021-11-16" @default.
• W4285331825 modified "2023-10-17" @default.
• W4285331825 title "The Uniqueness of Mobile Government Service Quality: a Review on Quality Drivers" @default.
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• W4285331825 doi "https://doi.org/10.1109/ic2se52832.2021.9791955" @default.
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