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- W4285366385 abstract "Public choice markets are hypothesised to ensure both quality and cost in public services, by users exercising a choice of service provider, using voice to complain or campaign about inadequate services, and exiting to another provider if they are not satisfied. The chapter argues that people in need of legal aid immigration advice do not have meaningful choice, voice and exit options. It explores the quality control mechanisms deployed in legal aid and explains why these are flawed, protecting the position of poor-quality providers while imposing punitive sanctions on high-quality providers for minor procedural errors in file keeping. It uses Akerlof’s lemon market metaphor to explain how fixed fees and an auditing regime which is blind to substantive quality drive down the standard of work in the market as a whole." @default.
- W4285366385 created "2022-07-14" @default.
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- W4285366385 date "2021-09-13" @default.
- W4285366385 modified "2023-09-24" @default.
- W4285366385 title "No Choice, no Voice, no Exit" @default.
- W4285366385 doi "https://doi.org/10.1332/policypress/9781447358497.003.0007" @default.
- W4285366385 hasPublicationYear "2021" @default.
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