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• W4286520746 abstract "The operational image of the Public Service is received and noted with a compromised image. It is still plagued with negative attitudes in terms of service standards, particularly customer service and ‘Batho-Pele’ principles as displayed by School Administration Clerks. There are further notable challenges underpinned on a quest for a coherent transformed, transparent, efficient and accurate responsible service delivery to the necessities of all citizens. The latter ideals are pertinently elucidated by Public Service Vision thus saying: “A better life for all South African citizens by putting people first”. The “White Paper in the context of the Public Service, articulates the following eight essential pillars, namely: Consultation on service rendered; specification of service standards in respect of quality to be rendered; unrestricted access to service delivery; courteous treatment of clients with integrity; Openness and transparency of Departmental operations and redress on failed quality standard rendered as well as assurance on the value for money within the constraints of financial budgets ‘Batho-Pele’ is a Sesotho adage meaning “people first.” This is the ideal since 1997, a government initiative to transform public service delivery to citizens enshrined on the eight basic principles alluded. The study engages the qualitative research Free Attitude Interviews (FAI) dynamics to gather data on the need for an inviting collaborative service delivery; the key points in delivering quality service; the challenges in respect of service delivery; the environment conducive to a progressive quality service delivery as well success indicators to arm inviting service couched in the eight Batho-Pele public service principles. The study composed of administration clerks at both primary and secondary schools who are male or female in gender. The base for the discussion in this study is informed by the Critical Theory as a theoretical Framework adopted. To fortify our service excellence through Batho-Pele, critical elements on both Nigeria and Botswana service chatters have formed reference base to this research argument on matters of positive human treatment for service distinction. The study concludes with the fact attentive customer listening; show of human respect; personal integrity; quality service standards and swift response to customer grievances enhance the quest for Batho-Pele service excellence. The recommendation is that clerks in new public entrance ought to be inducted in this service ideal with further research undertaken for both relevance and sustainability." @default.
• W4286520746 created "2022-07-22" @default.
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• W4286520746 date "2022-06-17" @default.
• W4286520746 modified "2023-10-18" @default.
• W4286520746 title "ENHANCING BATHO-PELE PRINCIPLES IN THE CONTEXT OF SCHOOL ADMINISTRATION CLERKS: THE QUEST FOR PUBLIC SERVICE EXCELLENCE" @default.
• W4286520746 doi "https://doi.org/10.36315/2022v1end094" @default.
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