Matches in SemOpenAlex for { <https://semopenalex.org/work/W4286724702> ?p ?o ?g. }
- W4286724702 endingPage "1830" @default.
- W4286724702 startingPage "1805" @default.
- W4286724702 abstract "A flourishing of the importance of customer reviews has been observed in this digital era. This is especially true in hotel sector, which allows guests to express their satisfaction towards the service in the form of open-structured online reviews and overall ratings over travel agency websites. Using reviews data of 2001 hotels from Tripadvisor.com, the chapter analyzes the overall hotel performances through linguistic features of e-WOM such as its length, readability, sentiment, and volume. The chapter develops a regression model for evaluating guest satisfaction by using overall ratings as its measure, validated through hotel review data. Data analysis result shows that review volume, sentiment index, and readability have significant positive affect over guest satisfaction whereas length shows the negative influence. This chapter discusses beneficial implications for researchers and practitioners working in this field." @default.
- W4286724702 created "2022-07-23" @default.
- W4286724702 creator A5041713395 @default.
- W4286724702 creator A5074550992 @default.
- W4286724702 creator A5088770283 @default.
- W4286724702 date "2022-06-10" @default.
- W4286724702 modified "2023-09-25" @default.
- W4286724702 title "Analyzing the Impact of e-WOM Text on Overall Hotel Performances" @default.
- W4286724702 cites W1219527654 @default.
- W4286724702 cites W1412536301 @default.
- W4286724702 cites W1507711477 @default.
- W4286724702 cites W1514456410 @default.
- W4286724702 cites W1588449224 @default.
- W4286724702 cites W1588609355 @default.
- W4286724702 cites W1932154192 @default.
- W4286724702 cites W1950870036 @default.
- W4286724702 cites W1959657221 @default.
- W4286724702 cites W1965449946 @default.
- W4286724702 cites W1968405328 @default.
- W4286724702 cites W1977127929 @default.
- W4286724702 cites W1981635129 @default.
- W4286724702 cites W1985305208 @default.
- W4286724702 cites W1988884542 @default.
- W4286724702 cites W1990916761 @default.
- W4286724702 cites W1993879187 @default.
- W4286724702 cites W1999615887 @default.
- W4286724702 cites W2002819144 @default.
- W4286724702 cites W2010599172 @default.
- W4286724702 cites W2012327977 @default.
- W4286724702 cites W2016335900 @default.
- W4286724702 cites W2019207508 @default.
- W4286724702 cites W2020411024 @default.
- W4286724702 cites W2021469327 @default.
- W4286724702 cites W2029598902 @default.
- W4286724702 cites W2030387474 @default.
- W4286724702 cites W2039661695 @default.
- W4286724702 cites W2042134810 @default.
- W4286724702 cites W2044905471 @default.
- W4286724702 cites W2045277357 @default.
- W4286724702 cites W2060298340 @default.
- W4286724702 cites W2066116976 @default.
- W4286724702 cites W2068085749 @default.
- W4286724702 cites W2071147408 @default.
- W4286724702 cites W2073888992 @default.
- W4286724702 cites W2076971848 @default.
- W4286724702 cites W2079223345 @default.
- W4286724702 cites W2081309545 @default.
- W4286724702 cites W2083980187 @default.
- W4286724702 cites W2084296691 @default.
- W4286724702 cites W2097687930 @default.
- W4286724702 cites W2103275736 @default.
- W4286724702 cites W2116671090 @default.
- W4286724702 cites W2117334662 @default.
- W4286724702 cites W2130071626 @default.
- W4286724702 cites W2139079766 @default.
- W4286724702 cites W2145264991 @default.
- W4286724702 cites W2152159961 @default.
- W4286724702 cites W2164309533 @default.
- W4286724702 cites W2168459328 @default.
- W4286724702 cites W2264817073 @default.
- W4286724702 cites W2300796873 @default.
- W4286724702 cites W2346265432 @default.
- W4286724702 cites W2508199460 @default.
- W4286724702 cites W2513453699 @default.
- W4286724702 cites W2520828129 @default.
- W4286724702 cites W2521823373 @default.
- W4286724702 cites W2580814591 @default.
- W4286724702 cites W2583503161 @default.
- W4286724702 cites W2585078266 @default.
- W4286724702 cites W2589112705 @default.
- W4286724702 cites W2726474813 @default.
- W4286724702 cites W2741254516 @default.
- W4286724702 cites W2767110531 @default.
- W4286724702 cites W2785610740 @default.
- W4286724702 cites W2791042766 @default.
- W4286724702 cites W2791170425 @default.
- W4286724702 cites W2805230481 @default.
- W4286724702 cites W2810812197 @default.
- W4286724702 cites W2885655815 @default.
- W4286724702 cites W2895790946 @default.
- W4286724702 cites W3121620824 @default.
- W4286724702 cites W3124946654 @default.
- W4286724702 cites W3125376893 @default.
- W4286724702 cites W3141714916 @default.
- W4286724702 cites W4245636450 @default.
- W4286724702 cites W2166048859 @default.
- W4286724702 doi "https://doi.org/10.4018/978-1-6684-6303-1.ch096" @default.
- W4286724702 hasPublicationYear "2022" @default.
- W4286724702 type Work @default.
- W4286724702 citedByCount "0" @default.
- W4286724702 crossrefType "book-chapter" @default.
- W4286724702 hasAuthorship W4286724702A5041713395 @default.
- W4286724702 hasAuthorship W4286724702A5074550992 @default.
- W4286724702 hasAuthorship W4286724702A5088770283 @default.
- W4286724702 hasConcept C108170787 @default.
- W4286724702 hasConcept C112698675 @default.
- W4286724702 hasConcept C136764020 @default.
- W4286724702 hasConcept C144024400 @default.