Matches in SemOpenAlex for { <https://semopenalex.org/work/W4289767701> ?p ?o ?g. }
Showing items 1 to 56 of
56
with 100 items per page.
- W4289767701 abstract "This chapter critically evaluates the concepts of customer and tourist experience as theorized from the marketing and tourism disciplines, respectively. In marketing, cognitive, affective, conative and sensorial elements inform the concept of customer experience, with the marketing offer being the source of the experience. In the tourism literature, early conceptualizations of the tourist experience emphasize its distinctiveness from everyday life with recent theorization recognizing a shift from homogeneous portrayals of tourists to pluralizing depictions that captures the diversity of tourism and hospitality experiences. In comparison to tourism studies, marketing scholars have narrowly defined the term customer experience. The chapter aims to review both tourism and marketing approaches to conceptualizing experience and highlights commonalities and differences. The current theorization and dimensionality that imbue both concepts are discussed. The chapter concludes with pathways for researchers to better integrate the different approaches offered in these two fields." @default.
- W4289767701 created "2022-08-04" @default.
- W4289767701 creator A5003915227 @default.
- W4289767701 date "2022-07-19" @default.
- W4289767701 modified "2023-09-30" @default.
- W4289767701 title "The customer and tourist experience? Conceptual convergence or divergence" @default.
- W4289767701 doi "https://doi.org/10.4337/9781839109393.00008" @default.
- W4289767701 hasPublicationYear "2022" @default.
- W4289767701 type Work @default.
- W4289767701 citedByCount "0" @default.
- W4289767701 crossrefType "monograph" @default.
- W4289767701 hasAuthorship W4289767701A5003915227 @default.
- W4289767701 hasConcept C107482638 @default.
- W4289767701 hasConcept C144024400 @default.
- W4289767701 hasConcept C144133560 @default.
- W4289767701 hasConcept C15744967 @default.
- W4289767701 hasConcept C162853370 @default.
- W4289767701 hasConcept C169760540 @default.
- W4289767701 hasConcept C17744445 @default.
- W4289767701 hasConcept C18918823 @default.
- W4289767701 hasConcept C19165224 @default.
- W4289767701 hasConcept C199539241 @default.
- W4289767701 hasConcept C26760741 @default.
- W4289767701 hasConcept C2781316041 @default.
- W4289767701 hasConcept C47385372 @default.
- W4289767701 hasConcept C77805123 @default.
- W4289767701 hasConceptScore W4289767701C107482638 @default.
- W4289767701 hasConceptScore W4289767701C144024400 @default.
- W4289767701 hasConceptScore W4289767701C144133560 @default.
- W4289767701 hasConceptScore W4289767701C15744967 @default.
- W4289767701 hasConceptScore W4289767701C162853370 @default.
- W4289767701 hasConceptScore W4289767701C169760540 @default.
- W4289767701 hasConceptScore W4289767701C17744445 @default.
- W4289767701 hasConceptScore W4289767701C18918823 @default.
- W4289767701 hasConceptScore W4289767701C19165224 @default.
- W4289767701 hasConceptScore W4289767701C199539241 @default.
- W4289767701 hasConceptScore W4289767701C26760741 @default.
- W4289767701 hasConceptScore W4289767701C2781316041 @default.
- W4289767701 hasConceptScore W4289767701C47385372 @default.
- W4289767701 hasConceptScore W4289767701C77805123 @default.
- W4289767701 hasLocation W42897677011 @default.
- W4289767701 hasOpenAccess W4289767701 @default.
- W4289767701 hasPrimaryLocation W42897677011 @default.
- W4289767701 hasRelatedWork W1568247129 @default.
- W4289767701 hasRelatedWork W2312880929 @default.
- W4289767701 hasRelatedWork W2748952813 @default.
- W4289767701 hasRelatedWork W3008079481 @default.
- W4289767701 hasRelatedWork W3023040097 @default.
- W4289767701 hasRelatedWork W3119334416 @default.
- W4289767701 hasRelatedWork W3160155164 @default.
- W4289767701 hasRelatedWork W3197162507 @default.
- W4289767701 hasRelatedWork W4292972942 @default.
- W4289767701 hasRelatedWork W94385531 @default.
- W4289767701 isParatext "false" @default.
- W4289767701 isRetracted "false" @default.
- W4289767701 workType "book" @default.