FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W4292448944> ?p ?o ?g. }

• W4292448944 endingPage "736" @default.
• W4292448944 startingPage "701" @default.
• W4292448944 abstract "Purpose The purpose of the paper is to present a service design (SD)-based methodology developed to help small and medium enterprises (SMEs) undertake organisational change. Design/methodology/approach This research used the design science research methodology, which enabled the creation of the Service Design for Organisational Change (SD4OCh) methodology. A real case study of a small service company specialised in neuropsychological disorders was used for the definition and validation of SD4OCh. Findings The main outcome of this study is the SD4OCh methodology, which is based on three key stages: diagnosis (knowing where to begin by detecting the organisation's strengths and weaknesses), innovation (improving the structure/processes and designing/redesigning services by employing a customer-centric approach), and implementation (enabling the definition of the route towards organisational change). There is also a transversal evaluation stage, which quantifies the organisational changes. Research limitations/implications This study adds valuable knowledge to the service science research field and contributes to the awareness of the usefulness of SD theory within companies, especially those which are small and medium-sized, since those companies lack the tools and methods required to tackle organisational change, signifying that the challenges the companies confront are different to those of larger companies. Originality/value Although this is a SD-based research, the SD4OCh methodology was developed in order to enable companies to make holistic changes, namely, to innovate their services, structure, and processes, thus supporting and guiding organisational change." @default.
• W4292448944 created "2022-08-20" @default.
• W4292448944 creator A5019898014 @default.
• W4292448944 creator A5036398507 @default.
• W4292448944 creator A5053880537 @default.
• W4292448944 creator A5074168908 @default.
• W4292448944 creator A5085263822 @default.
• W4292448944 date "2022-08-11" @default.
• W4292448944 modified "2023-10-18" @default.
• W4292448944 title "Driving organisational change in SMEs using service design" @default.
• W4292448944 cites W1045486122 @default.
• W4292448944 cites W1978771473 @default.
• W4292448944 cites W1980370416 @default.
• W4292448944 cites W2004523566 @default.
• W4292448944 cites W2007452331 @default.
• W4292448944 cites W2024166639 @default.
• W4292448944 cites W2028809046 @default.
• W4292448944 cites W2034212418 @default.
• W4292448944 cites W2037021691 @default.
• W4292448944 cites W2039787427 @default.
• W4292448944 cites W2046500054 @default.
• W4292448944 cites W2060187357 @default.
• W4292448944 cites W2063480489 @default.
• W4292448944 cites W2074698071 @default.
• W4292448944 cites W2077461496 @default.
• W4292448944 cites W2084526042 @default.
• W4292448944 cites W2088213038 @default.
• W4292448944 cites W2095729972 @default.
• W4292448944 cites W2098916257 @default.
• W4292448944 cites W2103652466 @default.
• W4292448944 cites W2106956101 @default.
• W4292448944 cites W2111683737 @default.
• W4292448944 cites W2119162261 @default.
• W4292448944 cites W2123368070 @default.
• W4292448944 cites W2128847913 @default.
• W4292448944 cites W2129598873 @default.
• W4292448944 cites W2136922540 @default.
• W4292448944 cites W2137045791 @default.
• W4292448944 cites W2137138523 @default.
• W4292448944 cites W2149732198 @default.
• W4292448944 cites W2151094197 @default.
• W4292448944 cites W2151461605 @default.
• W4292448944 cites W2174311733 @default.
• W4292448944 cites W2339106955 @default.
• W4292448944 cites W2422895071 @default.
• W4292448944 cites W2431589381 @default.
• W4292448944 cites W2434871624 @default.
• W4292448944 cites W2482436087 @default.
• W4292448944 cites W2483674120 @default.
• W4292448944 cites W2488729480 @default.
• W4292448944 cites W2531664445 @default.
• W4292448944 cites W2559333414 @default.
• W4292448944 cites W2587978594 @default.
• W4292448944 cites W2618058357 @default.
• W4292448944 cites W2729766942 @default.
• W4292448944 cites W2753739622 @default.
• W4292448944 cites W2761272512 @default.
• W4292448944 cites W2762286072 @default.
• W4292448944 cites W2767083086 @default.
• W4292448944 cites W2772445908 @default.
• W4292448944 cites W2794222406 @default.
• W4292448944 cites W2800020920 @default.
• W4292448944 cites W2895987378 @default.
• W4292448944 cites W2913001342 @default.
• W4292448944 cites W2922189498 @default.
• W4292448944 cites W2973971236 @default.
• W4292448944 cites W2983529406 @default.
• W4292448944 cites W2986925238 @default.
• W4292448944 cites W2999167601 @default.
• W4292448944 cites W3003322772 @default.
• W4292448944 cites W3022189200 @default.
• W4292448944 cites W3024181102 @default.
• W4292448944 cites W3092353013 @default.
• W4292448944 cites W3151685851 @default.
• W4292448944 cites W3189272797 @default.
• W4292448944 cites W3196011213 @default.
• W4292448944 cites W417515218 @default.
• W4292448944 cites W4205166716 @default.
• W4292448944 cites W4224030925 @default.
• W4292448944 cites W4240969601 @default.
• W4292448944 cites W70065731 @default.
• W4292448944 doi "https://doi.org/10.1108/jstp-08-2021-0174" @default.
• W4292448944 hasPublicationYear "2022" @default.
• W4292448944 type Work @default.
• W4292448944 citedByCount "3" @default.
• W4292448944 countsByYear W42924489442022 @default.
• W4292448944 countsByYear W42924489442023 @default.
• W4292448944 crossrefType "journal-article" @default.
• W4292448944 hasAuthorship W4292448944A5019898014 @default.
• W4292448944 hasAuthorship W4292448944A5036398507 @default.
• W4292448944 hasAuthorship W4292448944A5053880537 @default.
• W4292448944 hasAuthorship W4292448944A5074168908 @default.
• W4292448944 hasAuthorship W4292448944A5085263822 @default.
• W4292448944 hasConcept C10138342 @default.
• W4292448944 hasConcept C116537 @default.
• W4292448944 hasConcept C119857082 @default.
• W4292448944 hasConcept C144024400 @default.
• W4292448944 hasConcept C144133560 @default.

• next