FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W4293240617> ?p ?o ?g. }

• W4293240617 endingPage "2534" @default.
• W4293240617 startingPage "2516" @default.
• W4293240617 abstract "Purpose The purpose of this study is to investigate the interactive effect of timing and framing of hotel’s upselling message on consumer attitudes toward the message. The mediating role of reactance between the timing of upselling message and consumer attitudes is also explored. Design/methodology/approach A 2 (timing: immediately after the booking vs one week prior to arrival) by 2 (framing: concrete vs abstract) experimental design was used. A total of 250 Chinese consumers were recruited and were randomly exposed to a hotel online upselling scenario. The consumer attitudes and reactance were measured. Findings When the framing of upselling message involves specific room attributes, consumers show more favorable attitudes when receiving the promotion one week prior to arrival (vs immediately after the booking). However, when the framing of upselling message involves price, consumer attitudes do not differ across the time of receiving the promotion. Reactance mediates the effect of message timing on consumer attitudes when the message framing involves specific room attributes. Practical implications This research suggests that hotel managers should offer concrete message framing that includes specific room attributes at the time proximal to consumers’ arrival to increase acceptance of online room upselling. In addition, it is important for hotel managers to take consumers’ reactance into consideration when developing an online upselling strategy. Originality/value Research on online hotel room upselling is scant. This study adds to the upselling literature by examining the joint influence of timing and framing of upselling promotions on consumer attitudes toward such messages. Furthermore, this study extends our understanding of the role of reactance in the online upselling process." @default.
• W4293240617 created "2022-08-27" @default.
• W4293240617 creator A5007144884 @default.
• W4293240617 creator A5013480452 @default.
• W4293240617 creator A5038430857 @default.
• W4293240617 creator A5056645597 @default.
• W4293240617 date "2022-04-28" @default.
• W4293240617 modified "2023-09-30" @default.
• W4293240617 title "The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance" @default.
• W4293240617 cites W1964521177 @default.
• W4293240617 cites W1970709663 @default.
• W4293240617 cites W1976441470 @default.
• W4293240617 cites W1977545193 @default.
• W4293240617 cites W1980383593 @default.
• W4293240617 cites W1991607477 @default.
• W4293240617 cites W1999183967 @default.
• W4293240617 cites W2007576031 @default.
• W4293240617 cites W2010036892 @default.
• W4293240617 cites W2015868430 @default.
• W4293240617 cites W2035761650 @default.
• W4293240617 cites W2036599485 @default.
• W4293240617 cites W2052342203 @default.
• W4293240617 cites W2058552574 @default.
• W4293240617 cites W2077937580 @default.
• W4293240617 cites W2089404298 @default.
• W4293240617 cites W2089457241 @default.
• W4293240617 cites W2093430389 @default.
• W4293240617 cites W2100999475 @default.
• W4293240617 cites W2112642888 @default.
• W4293240617 cites W2138228433 @default.
• W4293240617 cites W2138403150 @default.
• W4293240617 cites W2149204228 @default.
• W4293240617 cites W2149688032 @default.
• W4293240617 cites W2158765536 @default.
• W4293240617 cites W2159536829 @default.
• W4293240617 cites W2162611746 @default.
• W4293240617 cites W2175737555 @default.
• W4293240617 cites W2266271609 @default.
• W4293240617 cites W2337065698 @default.
• W4293240617 cites W2345939557 @default.
• W4293240617 cites W2417081681 @default.
• W4293240617 cites W2464448192 @default.
• W4293240617 cites W2511464812 @default.
• W4293240617 cites W2545664355 @default.
• W4293240617 cites W2583012190 @default.
• W4293240617 cites W2625223506 @default.
• W4293240617 cites W2786306177 @default.
• W4293240617 cites W2955693897 @default.
• W4293240617 cites W3027340966 @default.
• W4293240617 cites W3113858258 @default.
• W4293240617 cites W3119501988 @default.
• W4293240617 cites W3123168147 @default.
• W4293240617 cites W3123489577 @default.
• W4293240617 cites W3163040606 @default.
• W4293240617 cites W3173604461 @default.
• W4293240617 cites W3175739238 @default.
• W4293240617 cites W3192508491 @default.
• W4293240617 cites W2793333029 @default.
• W4293240617 doi "https://doi.org/10.1108/ijchm-11-2021-1375" @default.
• W4293240617 hasPublicationYear "2022" @default.
• W4293240617 type Work @default.
• W4293240617 citedByCount "5" @default.
• W4293240617 countsByYear W42932406172022 @default.
• W4293240617 countsByYear W42932406172023 @default.
• W4293240617 crossrefType "journal-article" @default.
• W4293240617 hasAuthorship W4293240617A5007144884 @default.
• W4293240617 hasAuthorship W4293240617A5013480452 @default.
• W4293240617 hasAuthorship W4293240617A5038430857 @default.
• W4293240617 hasAuthorship W4293240617A5056645597 @default.
• W4293240617 hasConcept C11012388 @default.
• W4293240617 hasConcept C112698675 @default.
• W4293240617 hasConcept C119599485 @default.
• W4293240617 hasConcept C127413603 @default.
• W4293240617 hasConcept C136714292 @default.
• W4293240617 hasConcept C144133560 @default.
• W4293240617 hasConcept C15744967 @default.
• W4293240617 hasConcept C162853370 @default.
• W4293240617 hasConcept C165801399 @default.
• W4293240617 hasConcept C169087156 @default.
• W4293240617 hasConcept C169760540 @default.
• W4293240617 hasConcept C176661527 @default.
• W4293240617 hasConcept C26326936 @default.
• W4293240617 hasConcept C26760741 @default.
• W4293240617 hasConcept C2776950860 @default.
• W4293240617 hasConcept C2781310500 @default.
• W4293240617 hasConcept C66938386 @default.
• W4293240617 hasConcept C77805123 @default.
• W4293240617 hasConceptScore W4293240617C11012388 @default.
• W4293240617 hasConceptScore W4293240617C112698675 @default.
• W4293240617 hasConceptScore W4293240617C119599485 @default.
• W4293240617 hasConceptScore W4293240617C127413603 @default.
• W4293240617 hasConceptScore W4293240617C136714292 @default.
• W4293240617 hasConceptScore W4293240617C144133560 @default.
• W4293240617 hasConceptScore W4293240617C15744967 @default.
• W4293240617 hasConceptScore W4293240617C162853370 @default.
• W4293240617 hasConceptScore W4293240617C165801399 @default.
• W4293240617 hasConceptScore W4293240617C169087156 @default.
• W4293240617 hasConceptScore W4293240617C169760540 @default.

• next