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• W4296281058 abstract "Indian healthcare is described as the largest sector, both in revenue and employment. The quality of service—the characteristics that shape care experience beyond technical competence—is rarely discussed in the medical literature. This study reveals the determinants that affect the perception of quality of healthcare services from the patients' and service providers' points of view. A cross-sectional method was followed to determine the perception of quality of healthcare services and relating variables including infrastructure, reliability and responsiveness, empathy, affordability, and administration. The data collected from 400 respondents, including patients and service providers, for the study were analyzed using confirmatory factor analysis. Results confirmed that healthcare service quality aspects (i.e., physical environment, staff behavior, responsiveness, affordable services, admission process) positively relate to customers' perception. Findings will help the hospital managers articulate effective strategies to ensure superior quality of healthcare services to customers." @default.
• W4296281058 created "2022-09-19" @default.
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• W4296281058 date "2022-09-16" @default.
• W4296281058 modified "2023-10-16" @default.
• W4296281058 title "Determinants of Service Quality in Healthcare" @default.
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• W4296281058 doi "https://doi.org/10.4018/ijpch.309117" @default.
• W4296281058 hasPublicationYear "2022" @default.
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