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- W4298145187 abstract "The digitalization in the banking sector is improving rapidly as shown in the 46.72% increase in the number of digital banking system users in Indonesia, with significant increase in the number of mobile banking users. This enthusiasm should be followed by proper development of user experience (UX) and usability of the applications. User experience is a factor that affects the continuity intention to use an application which later also affects customer satisfaction. Usability also positively affects customer satisfaction. In this study, the UX and usability of four mobile banking applications in Indonesia were measured using the User Experience Questionnaire (UEQ) and System Usability Scale (SUS). The outcomes of the measurement of each application were then presented and compared to analyse the UX and usability of the application. Of four applications, the minimum rating was NEUTRAL, and the usability was regarded as GOOD. These results indicate that users have accepted the usability of the mobile banking applications that they used." @default.
- W4298145187 created "2022-10-01" @default.
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- W4298145187 date "2022-09-28" @default.
- W4298145187 modified "2023-09-25" @default.
- W4298145187 title "The Comparison of Evaluation on User Experience and Usability of Mobile Banking Applications Using User Experience Questionnaire and System Usability Scale" @default.
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- W4298145187 doi "https://doi.org/10.3390/proceedings2022082087" @default.
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