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- W4300379912 abstract "A recent report from the National Association of People with AIDS (NAPWA) recommends that service providers under the Ryan White CARE Act be required to implement client satisfaction programs. The programs would help service providers determine if they are responsive to the needs of people with HIV. The report recommends that grantees obtain feedback about their programs through surveys, focus groups, and interviews. The valuable contributions clients can make to the planning of service delivery systems and the importance of communication and respect between clients and providers are cited. The report also recommends that Federal, State, and local policy makers provide the resources for these satisfaction programs. Contact information is provided." @default.
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- W4300379912 date "1999-05-14" @default.
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- W4300379912 title "NAPWA urges expanded role in assessing client satisfaction." @default.
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