Matches in SemOpenAlex for { <https://semopenalex.org/work/W4304172679> ?p ?o ?g. }
- W4304172679 endingPage "104675" @default.
- W4304172679 startingPage "104675" @default.
- W4304172679 abstract "Due to the COVID-19 pandemic, the airline industry has undoubtedly suffered serious losses. Investigation of passenger's intention to recommend an airline is urgently needed for airline companies to formulate specific retention strategies and revitalize the industry. Therefore, this study mainly sought to identify the latent factors that determine airline passenger's recommendation intention during the COVID-19 period, and investigate how the emotions expressed in passenger reviews affect their intention to recommend an airline. From the period between January 2020 and October 2021, 6798 online reviews were collected and analyzed. The results indicate that four out of eight emotional dimensions, including joy, trust, anger, and disgust, significantly influence passengers' intention to recommend. This study not only extended the applications of the expectancy-disconfirmation theory and Plutchik's emotional theory but also provided instructive suggestions for airline businesses that need to formulate marketing strategies, especially during the COVID-19 period." @default.
- W4304172679 created "2022-10-11" @default.
- W4304172679 creator A5002926085 @default.
- W4304172679 creator A5021030834 @default.
- W4304172679 creator A5048439332 @default.
- W4304172679 creator A5077068949 @default.
- W4304172679 date "2023-04-01" @default.
- W4304172679 modified "2023-09-30" @default.
- W4304172679 title "Recommend or not? The influence of emotions on passengers’ intention of airline recommendation during COVID-19" @default.
- W4304172679 cites W1486994113 @default.
- W4304172679 cites W1501852978 @default.
- W4304172679 cites W1552948054 @default.
- W4304172679 cites W1555169240 @default.
- W4304172679 cites W1591931621 @default.
- W4304172679 cites W1608238977 @default.
- W4304172679 cites W1642844554 @default.
- W4304172679 cites W1966797434 @default.
- W4304172679 cites W1966840533 @default.
- W4304172679 cites W1966930701 @default.
- W4304172679 cites W1970859797 @default.
- W4304172679 cites W1988760921 @default.
- W4304172679 cites W2009014418 @default.
- W4304172679 cites W2011251108 @default.
- W4304172679 cites W2018493666 @default.
- W4304172679 cites W2018918259 @default.
- W4304172679 cites W2025720245 @default.
- W4304172679 cites W2026185287 @default.
- W4304172679 cites W2026451368 @default.
- W4304172679 cites W2029201079 @default.
- W4304172679 cites W2031626077 @default.
- W4304172679 cites W2033823697 @default.
- W4304172679 cites W2036807896 @default.
- W4304172679 cites W2036940231 @default.
- W4304172679 cites W2038396028 @default.
- W4304172679 cites W2040467972 @default.
- W4304172679 cites W2040776250 @default.
- W4304172679 cites W2040924390 @default.
- W4304172679 cites W2042124062 @default.
- W4304172679 cites W2045364527 @default.
- W4304172679 cites W2047575389 @default.
- W4304172679 cites W2051100160 @default.
- W4304172679 cites W2055387001 @default.
- W4304172679 cites W2055492391 @default.
- W4304172679 cites W2056047062 @default.
- W4304172679 cites W2058080883 @default.
- W4304172679 cites W2059631616 @default.
- W4304172679 cites W2065925006 @default.
- W4304172679 cites W2069663016 @default.
- W4304172679 cites W2079059230 @default.
- W4304172679 cites W2089399853 @default.
- W4304172679 cites W2091084672 @default.
- W4304172679 cites W2092151481 @default.
- W4304172679 cites W2104113736 @default.
- W4304172679 cites W2125776938 @default.
- W4304172679 cites W2129717401 @default.
- W4304172679 cites W2132629719 @default.
- W4304172679 cites W2139613911 @default.
- W4304172679 cites W2147543832 @default.
- W4304172679 cites W2148034183 @default.
- W4304172679 cites W2150852682 @default.
- W4304172679 cites W2156687587 @default.
- W4304172679 cites W2158309895 @default.
- W4304172679 cites W2166661077 @default.
- W4304172679 cites W2271908530 @default.
- W4304172679 cites W2293356236 @default.
- W4304172679 cites W2305170206 @default.
- W4304172679 cites W2313197532 @default.
- W4304172679 cites W2322233365 @default.
- W4304172679 cites W2331679309 @default.
- W4304172679 cites W2336195358 @default.
- W4304172679 cites W2340724136 @default.
- W4304172679 cites W2413890950 @default.
- W4304172679 cites W2481330723 @default.
- W4304172679 cites W2507089345 @default.
- W4304172679 cites W2527723530 @default.
- W4304172679 cites W2582326774 @default.
- W4304172679 cites W2593238575 @default.
- W4304172679 cites W2610057747 @default.
- W4304172679 cites W2614522523 @default.
- W4304172679 cites W2615324008 @default.
- W4304172679 cites W2762163936 @default.
- W4304172679 cites W2763300530 @default.
- W4304172679 cites W2770428466 @default.
- W4304172679 cites W2778910211 @default.
- W4304172679 cites W2784280741 @default.
- W4304172679 cites W2792267662 @default.
- W4304172679 cites W2885185956 @default.
- W4304172679 cites W2886080831 @default.
- W4304172679 cites W2886337845 @default.
- W4304172679 cites W2886443583 @default.
- W4304172679 cites W2899676363 @default.
- W4304172679 cites W2899835824 @default.
- W4304172679 cites W2901182107 @default.
- W4304172679 cites W2907312248 @default.
- W4304172679 cites W2911506331 @default.
- W4304172679 cites W2914608977 @default.
- W4304172679 cites W2939399411 @default.
- W4304172679 cites W2949274865 @default.