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- W4306406871 abstract "Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user’s perspective (not user-perspective) is highlighted." @default.
- W4306406871 created "2022-10-17" @default.
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- W4306406871 date "2022-10-17" @default.
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- W4306406871 title "User-orientation in public service organizations: making use of value as a thick concept" @default.
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- W4306406871 doi "https://doi.org/10.1080/14719037.2022.2136398" @default.
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