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- W4306790144 abstract "The second chapter of the book elaborates the concepts used in Health Service Operations Management and provides definitions. Starting with the characteristics of services as opposed to goods, we first elaborate on different ways to identify patients/clients as customers of a healthcare provider. Then we explain what we understand by services and how services are made up from operations, elaborate on definitions to describe services and operations, and illustrate this with examples. Next, we define operation types – as operations requiring the same constellation of resources, though the amount may differ, and we define units as a department in a provider organisation that performs operations of the same type, using the resources of the unit. Then we elaborate on the different definitions related to the concept of ‘process’. We distinguish between a process (chain of operations within an organisation) and a chain (across different organisations), and elaborate on their characteristics, such as elective/emergency, complexity and predictability, use of shared resources and bottleneck resources. Then we define the unit logistics perspective and the process/chain logistics perspective and their combination, i.e., network logistics perspective. Finally, we elaborate on the different levels of planning in a provider organisation, from strategic planning to tactical planning and operational planning, and the need to develop structural and operational coordination within the planning framework." @default.
- W4306790144 created "2022-10-20" @default.
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- W4306790144 date "2022-10-19" @default.
- W4306790144 modified "2023-09-23" @default.
- W4306790144 title "Health Service Operations Management concepts" @default.
- W4306790144 doi "https://doi.org/10.4324/9781003020011-3" @default.
- W4306790144 hasPublicationYear "2022" @default.
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