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• W4308646188 abstract "Urban mobility plays a key role in any modern society. The advent of digital platforms and dedicated mobile apps, as well as new business models based on the concept of access over ownership and sharing economy (sharing mobility and Mobility as a Service), promises to reshape this sector. It will facilitate and speed up the diffusion of more sustainable and efficient means of transportation based on an intermodal mobility management perspective. The main goal of this paper is to examine the current state of smart mobility together with those factors that may influence the extent of modern sharing mobility proliferation and penetration through ICT applications and social media. The authors applied the content analysis using a sample of more than 1000 citizens' and visitors' reviews published on the official digital platforms of the smart city of Milan. The paper includes a comparison with data drawn from the public urban mobility services users. Based on the nodes resulting from the content analysis, the STEEP method was adopted in order to apply a more complex perspective concerning social, technological, environmental, economic and political issues. This strategic analytical tool was combined with the SWOT analysis dimensions to provide a comprehensive practical contribution to modern municipal smart mobility management systems. The results highlight the need for both smart mobility solutions suppliers and institutions to properly understand and communicate how digital services can be implemented across different users' touchpoints and communication channels to increase the value-added provided to citizens and visitors alike. • Urban mobility services assessment in a smart city context • Analyses of digital platforms and mobile apps for sharing mobility services • Content analysis and Network analysis of the reviews of mobility services' users • Multilevel approach based on the integration of STEEP and SWOT analyses • Theoretical contribution and strategic insights for policy-makers" @default.
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• W4308646188 date "2023-01-01" @default.
• W4308646188 modified "2023-09-29" @default.
• W4308646188 title "How smart is mobility in smart cities? An analysis of citizens' value perceptions through ICT applications" @default.
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• W4308646188 doi "https://doi.org/10.1016/j.cities.2022.104071" @default.
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