Matches in SemOpenAlex for { <https://semopenalex.org/work/W4309043079> ?p ?o ?g. }
Showing items 1 to 81 of
81
with 100 items per page.
- W4309043079 abstract "The client experience has been improved by the recent growth of digital banking services (PwC, 2018). Finding the variables that influence how customers experience this service is the issue that now interests researchers and commercial banks. This study focuses on identifying the factors impacting consumers' experiences with digital banking services at Vietnamese commercial banks in an effort to provide a solution to the aforementioned problem. This study is also the first to combine interaction estimation through a structural equation modeling (SEM), and machine learning techniques through an artificial neural network (ANN) model to create a predictive model of customer experience on digital banking services in Vietnamese commercial banks. The SEM model estimation results indicate that perceived convenience, functional quality, and service quality, brand awareness, safety perception, and usability are the elements influencing the customer's experience utilizing digital banking services. In order to improve the customer experience of digital banking services at Vietnamese commercial banks, the study has developed a customer experience forecasting model and provided some managerial implications." @default.
- W4309043079 created "2022-11-21" @default.
- W4309043079 creator A5012822726 @default.
- W4309043079 creator A5016797651 @default.
- W4309043079 creator A5046271152 @default.
- W4309043079 creator A5053494461 @default.
- W4309043079 creator A5069724897 @default.
- W4309043079 date "2022-11-13" @default.
- W4309043079 modified "2023-09-25" @default.
- W4309043079 title "ỨNG DỤNG PHƯƠNG PHÁP SEM-NEURAL NETWORK ĐỂ XÂY DỰNG MÔ HÌNH DỰ BÁO TRẢI NGHIỆM KHÁCH HÀNG VỀ DỊCH VỤ NGÂN HÀNG SỐ TẠI CÁC NGÂN HÀNG THƯƠNG MẠI VIỆT NAM" @default.
- W4309043079 doi "https://doi.org/10.31219/osf.io/vrmp9" @default.
- W4309043079 hasPublicationYear "2022" @default.
- W4309043079 type Work @default.
- W4309043079 citedByCount "0" @default.
- W4309043079 crossrefType "posted-content" @default.
- W4309043079 hasAuthorship W4309043079A5012822726 @default.
- W4309043079 hasAuthorship W4309043079A5016797651 @default.
- W4309043079 hasAuthorship W4309043079A5046271152 @default.
- W4309043079 hasAuthorship W4309043079A5053494461 @default.
- W4309043079 hasAuthorship W4309043079A5069724897 @default.
- W4309043079 hasBestOaLocation W43090430791 @default.
- W4309043079 hasConcept C10138342 @default.
- W4309043079 hasConcept C103621254 @default.
- W4309043079 hasConcept C107457646 @default.
- W4309043079 hasConcept C119857082 @default.
- W4309043079 hasConcept C138885662 @default.
- W4309043079 hasConcept C140781008 @default.
- W4309043079 hasConcept C144133560 @default.
- W4309043079 hasConcept C154945302 @default.
- W4309043079 hasConcept C162853370 @default.
- W4309043079 hasConcept C170130773 @default.
- W4309043079 hasConcept C178550888 @default.
- W4309043079 hasConcept C182306322 @default.
- W4309043079 hasConcept C185592680 @default.
- W4309043079 hasConcept C198531522 @default.
- W4309043079 hasConcept C2776185967 @default.
- W4309043079 hasConcept C2780378061 @default.
- W4309043079 hasConcept C2985250679 @default.
- W4309043079 hasConcept C41008148 @default.
- W4309043079 hasConcept C41895202 @default.
- W4309043079 hasConcept C43617362 @default.
- W4309043079 hasConcept C50644808 @default.
- W4309043079 hasConcept C71104824 @default.
- W4309043079 hasConceptScore W4309043079C10138342 @default.
- W4309043079 hasConceptScore W4309043079C103621254 @default.
- W4309043079 hasConceptScore W4309043079C107457646 @default.
- W4309043079 hasConceptScore W4309043079C119857082 @default.
- W4309043079 hasConceptScore W4309043079C138885662 @default.
- W4309043079 hasConceptScore W4309043079C140781008 @default.
- W4309043079 hasConceptScore W4309043079C144133560 @default.
- W4309043079 hasConceptScore W4309043079C154945302 @default.
- W4309043079 hasConceptScore W4309043079C162853370 @default.
- W4309043079 hasConceptScore W4309043079C170130773 @default.
- W4309043079 hasConceptScore W4309043079C178550888 @default.
- W4309043079 hasConceptScore W4309043079C182306322 @default.
- W4309043079 hasConceptScore W4309043079C185592680 @default.
- W4309043079 hasConceptScore W4309043079C198531522 @default.
- W4309043079 hasConceptScore W4309043079C2776185967 @default.
- W4309043079 hasConceptScore W4309043079C2780378061 @default.
- W4309043079 hasConceptScore W4309043079C2985250679 @default.
- W4309043079 hasConceptScore W4309043079C41008148 @default.
- W4309043079 hasConceptScore W4309043079C41895202 @default.
- W4309043079 hasConceptScore W4309043079C43617362 @default.
- W4309043079 hasConceptScore W4309043079C50644808 @default.
- W4309043079 hasConceptScore W4309043079C71104824 @default.
- W4309043079 hasLocation W43090430791 @default.
- W4309043079 hasOpenAccess W4309043079 @default.
- W4309043079 hasPrimaryLocation W43090430791 @default.
- W4309043079 hasRelatedWork W2089544520 @default.
- W4309043079 hasRelatedWork W2094607796 @default.
- W4309043079 hasRelatedWork W2474755504 @default.
- W4309043079 hasRelatedWork W2937437986 @default.
- W4309043079 hasRelatedWork W2950529632 @default.
- W4309043079 hasRelatedWork W3121310208 @default.
- W4309043079 hasRelatedWork W3177327279 @default.
- W4309043079 hasRelatedWork W3191012250 @default.
- W4309043079 hasRelatedWork W3200580568 @default.
- W4309043079 hasRelatedWork W322915960 @default.
- W4309043079 isParatext "false" @default.
- W4309043079 isRetracted "false" @default.
- W4309043079 workType "article" @default.