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• W4309758498 abstract "The provision of citizen-centric public services is a trending topic. In particular, proactive public service delivery is gaining momentum. Yet, this phenomenon is relatively understudied in academic research due to its novelty. Specifically, citizens' intentions and readiness to accept such services are untouched. To bridge this apparent gap, citizens' readiness for proactive public services is investigated in this paper. The goal is to define citizens' readiness for proactive public services and identify key factors influencing its uptake. To this end, existing research on public e-services and technology adoption was investigated, and a novel theoretical approach was formulated. Further, the case of the Childbirth allowance in Azerbaijan was studied; qualitative interviews and a quantitative questionnaire were conducted. Based on the results of the research, the author proposes an initial and exploratory model of citizens’ readiness for proactive public services. The model benefits academia by allowing further quantitative research on the use of specific services as well as comparative case study research from multiple countries. A few potential directions for future research are given at the end of the paper. Moreover, the results of the study could be used by government service providers to improve the delivery of proactive services." @default.
• W4309758498 created "2022-11-29" @default.
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• W4309758498 date "2022-10-04" @default.
• W4309758498 modified "2023-10-16" @default.
• W4309758498 title "Citizens' Readiness for Proactive Public Services" @default.
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• W4309758498 doi "https://doi.org/10.1145/3560107.3560170" @default.
• W4309758498 hasPublicationYear "2022" @default.
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