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- W4312354593 abstract "This paper adds to the research on digitization and money in HCI. By presenting a case of rickshaw drivers in India and their use of Ola, an app-based taxi service like Uber, and Ola Money, an embedded m-wallet, this paper makes a threefold contribution. First, it shows how cash and digital money are not simply different manifestations of the ‘same' money for users. They provide distinct affordances and have different meanings and values, yielding rich insights for design. Second, it seeks to highlight the hidden work done by users around making digital money ‘work' for them. In doing so, it calls for a broader understanding of ‘moneywork' that goes beyond a temporal analysis, through the concept of ‘mobility work'. Finally, it highlights the role of ‘friction' in design. Friction is crucial to users' negotiation of the trade-off between consumption and saving, and can be leveraged to provoke reflection and user-awareness." @default.
- W4312354593 created "2023-01-04" @default.
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- W4312354593 date "2022-09-23" @default.
- W4312354593 modified "2023-09-27" @default.
- W4312354593 title "Making Digital Money “Work” for Low-Income Users" @default.
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- W4312354593 doi "https://doi.org/10.4018/978-1-6684-7552-2.ch013" @default.
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