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- W4312853889 abstract "In this paper, UX design and evaluation metrics for a conversational bot, especially, a voice-bot supporting multi-turn and multi-domain conversations, are studied. For a voice-bot, user satisfaction can be affected by the number of dialogue turns, the number of conversation topics, and the amount of information. New evaluation metrics for UX on the voice-bot are introduced under a persona design framework for the public sector. Also, comparison of evaluation metrics among a text-bot, a voice-bot with few-turn and single-domain, and a voice-bot with multi-turn and multi-domain are presented. By referring to the presented UX evaluation metrics, it is possible to design a conversational bot to improve user experience and provide human-centered services." @default.
- W4312853889 created "2023-01-05" @default.
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- W4312853889 date "2022-08-22" @default.
- W4312853889 modified "2023-10-01" @default.
- W4312853889 title "UX Design and Evaluation on Conversational Bot Supporting Multi-Turn and Multi-Domain Dialogues" @default.
- W4312853889 doi "https://doi.org/10.1109/platcon55845.2022.9932091" @default.
- W4312853889 hasPublicationYear "2022" @default.
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