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- W4313161851 abstract "This study examines the effect of Financial Consumer Protection (FCP) on banks’ competitiveness and profitability, using data from Jordanian banks for the period 2013–2020. The study constructs a FCP index related to customer complaints statistics, communication channels, dispute resolution, and protection of the rights of special needs people. Fixed-effect model is used as an estimator based on balanced panel data. The study finds evidence that stricter and complying with FCP requirements tend to decrease banks’ profitability in Jordan. The main result is confirmed by different robustness tests (dynamic panel estimation by applying the generalized method of moments (GMM) and random-effect). Overall, this study contributes to the existing banking literature and provides a better understanding and balancing between customers of financial products’ interests and financial institutions’ rights and obligations. Finally, this study has essential implications for customers of financial products, policymakers, and researchers. Thus, future studies in this area are recommended" @default.
- W4313161851 created "2023-01-06" @default.
- W4313161851 creator A5057542579 @default.
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- W4313161851 date "2022-01-01" @default.
- W4313161851 modified "2023-09-30" @default.
- W4313161851 title "The effect of financial consumer protection on banks’ competitiveness and profitability" @default.
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- W4313161851 doi "https://doi.org/10.22495/cgobrv6i4p12" @default.
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