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• W4313332393 abstract "Purpose This study aims to identify knowledge-related tensions in remote work in higher education institutions during the COVID-19 pandemic and increase understanding of how such tensions can be managed. Design/methodology/approach The research was conducted as an inductive, qualitative study in the field of higher education in Finland. The data were collected using semi-structured interviews of 34 managers in two higher education institutions and analyzed using an inductive and interpretive analysis method. Findings The findings demonstrate that the knowledge-related challenges and opportunities during the remote work period of the COVID-19 pandemic in Finnish higher education institutions can be conceptualized as tensions involved in knowledge codification, knowledge silos and creating new knowledge. The study contributes to research by presenting a framework for managing knowledge-related tensions in remote work arrangements to benefit remote and hybrid work in knowledge-intensive organizations. Practical implications This paper increases the understanding of the tensions in remote work arrangements; the results can help managers understand the challenges and opportunities of remote knowledge work concerning their organization and thereby assist them in management and decision-making in complex operational environments. Originality/value This study adopted the little-used perspective of tensions to examine knowledge management issues. By examining the various affordances that remote work may allow for knowledge-intensive work and higher education institutions, the study contributes to a deepened understanding of knowledge work in remote contexts, the related tensions and their management." @default.
• W4313332393 created "2023-01-06" @default.
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• W4313332393 date "2023-01-02" @default.
• W4313332393 modified "2023-10-14" @default.
• W4313332393 title "Knowledge-related tensions in remote work arrangements during the COVID-19 pandemic" @default.
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• W4313332393 doi "https://doi.org/10.1108/vjikms-05-2022-0160" @default.
• W4313332393 hasPublicationYear "2023" @default.
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