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- W4313374012 abstract "Measures such as lockdowns and social distancing may have effectively controlled the pandemic, but they have a tremendous detrimental effect on businesses relying heavily on face-to-face communications such as the restaurant and dine-in industry. With the current COVID-19 pandemic, the restaurant and dine-in places had to face the brunt of losing customers due to government-mandated public health measures. The restaurant sector had to look for an overhaul immediately as the disruptions caused by the pandemic has pushed them either on the verge of closure or bad financial health. Nevertheless, an upsurge of technological advancements has come as a lender of last resort to the restaurant industry. This chapter presents the major disruptions caused by the pandemic in the in-person dining sector. It also sheds light on the various methods shaping the future of the restaurant industry. Finally, the chapter deals with the different prospects and challenges awaiting the paths of transformation and draws a framework called “The Dining Spectrum” as a contribution to the existing literature." @default.
- W4313374012 created "2023-01-06" @default.
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- W4313374012 date "2022-01-01" @default.
- W4313374012 modified "2023-10-18" @default.
- W4313374012 title "Disrupted Diners: Impacts of COVID-19 on Restaurant Service Systems and Technological Adaptations" @default.
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- W4313374012 doi "https://doi.org/10.1007/978-981-19-5763-5_8" @default.
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