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• W4313447905 abstract "Malaysia's property tax reassessment practices have recently revealed a previously hidden phenomenon that insufficient numbers of local authorities had undertaken a revaluation. The situation raises the question of what causes variations in property tax reassessment performance and which factors contribute to these variations. Hence, this study investigates the role of intellectual capital (IC) and its components in property tax reassessment performance among Malaysian local authorities. Data were collected using structured questionnaires from a sample of 155 officers from local authorities operating in West Malaysia. Structural equation modelling (SEM) was employed to examine the hypotheses using the SmartPLS 4.0.8.2 version of the partial least squares technique. The analysis results demonstrate that only relational capital significantly affects property tax reassessment performance, whereas human and structural capital have no equivalent relationship. Intriguingly, significant interrelationships were observed among the components of IC. The research model adds theoretical value to the discourse of organizational psychology, knowledge management, and property tax reassessment management. The significant positive relationship on relational capital resulting from this research indicates that the multiple stakeholder's behaviours impacted reassessment work. This study offers practical managerial implications for the related parties: local authorities, public institutions and other stakeholders. The findings will change the manager's behaviour in realizing the importance of IC and making effective strategies to improve their property tax reassessment performance." @default.
• W4313447905 created "2023-01-06" @default.
• W4313447905 creator A5011082320 @default.
• W4313447905 creator A5042977996 @default.
• W4313447905 date "2022-12-20" @default.
• W4313447905 modified "2023-10-15" @default.
• W4313447905 title "Intellectual capital and property tax reassessment performance of local authorities: The interrelationships analysis" @default.
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• W4313447905 doi "https://doi.org/10.3389/fpsyg.2022.1060219" @default.
• W4313447905 hasPubMedId "https://pubmed.ncbi.nlm.nih.gov/36605268" @default.
• W4313447905 hasPublicationYear "2022" @default.
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