Matches in SemOpenAlex for { <https://semopenalex.org/work/W4313477160> ?p ?o ?g. }
- W4313477160 endingPage "464" @default.
- W4313477160 startingPage "444" @default.
- W4313477160 abstract "Purpose This paper aims to develop a validated scale that can help in measuring the gamified e-service quality (GE-SQ) in the e-retailing industry. Design/methodology/approach The paper uses a mixed-method approach to develop and validate a scale for GE-SQ. First, reviewing the literature and interviewing with 14 experts were conducted to explore the initial items and themes. A sample of 215 participants was collected from online customers in Iran. Explanatory factor analysis (EFA) was conducted to this sample to validate the categorized themes. Next, confirmatory factor analysis (CFA) was used to confirm the validity of the established dimensions by a sample of 549 online customers. Findings The results extracted 26 items and categorized them to 6 dimensions. “Ease of use”, “reliability”, “emotional appeal”, “interactivity”, “security” and “visual appeal” have been identified as the dimensions of the GE-SQ scale in the e-retailing industry. The validity of the developed scale containing 6 dimensions and 26 items was confirmed. Originality/value This research identified GE-SQ as a valid and reliable scale with six dimensions for measuring e-service quality in e-retailing. This finding has made significant academic contributions to the service quality and the retailing literature." @default.
- W4313477160 created "2023-01-06" @default.
- W4313477160 creator A5026428218 @default.
- W4313477160 creator A5042645875 @default.
- W4313477160 creator A5088526626 @default.
- W4313477160 date "2023-01-03" @default.
- W4313477160 modified "2023-09-26" @default.
- W4313477160 title "Developing a scale for gamified e-service quality in the e-retailing industry" @default.
- W4313477160 cites W1587043211 @default.
- W4313477160 cites W1591013228 @default.
- W4313477160 cites W1979290264 @default.
- W4313477160 cites W1980012188 @default.
- W4313477160 cites W1995076193 @default.
- W4313477160 cites W1996991921 @default.
- W4313477160 cites W1997272869 @default.
- W4313477160 cites W2021424391 @default.
- W4313477160 cites W2030180774 @default.
- W4313477160 cites W2055077282 @default.
- W4313477160 cites W2057148748 @default.
- W4313477160 cites W2099078684 @default.
- W4313477160 cites W2135526934 @default.
- W4313477160 cites W2143673783 @default.
- W4313477160 cites W2151694441 @default.
- W4313477160 cites W2160251866 @default.
- W4313477160 cites W2222174245 @default.
- W4313477160 cites W2236971107 @default.
- W4313477160 cites W2419260121 @default.
- W4313477160 cites W2547323929 @default.
- W4313477160 cites W2604935499 @default.
- W4313477160 cites W2776746796 @default.
- W4313477160 cites W2796074766 @default.
- W4313477160 cites W2804723463 @default.
- W4313477160 cites W2810295253 @default.
- W4313477160 cites W2910951819 @default.
- W4313477160 cites W2918376463 @default.
- W4313477160 cites W2944549108 @default.
- W4313477160 cites W2975615958 @default.
- W4313477160 cites W2981602806 @default.
- W4313477160 cites W2991919305 @default.
- W4313477160 cites W2999093761 @default.
- W4313477160 cites W3023841079 @default.
- W4313477160 cites W3026610929 @default.
- W4313477160 cites W3037082815 @default.
- W4313477160 cites W3041297589 @default.
- W4313477160 cites W3080112067 @default.
- W4313477160 cites W3093620554 @default.
- W4313477160 cites W3109166057 @default.
- W4313477160 cites W3122589703 @default.
- W4313477160 cites W3157103153 @default.
- W4313477160 cites W3174177387 @default.
- W4313477160 cites W3186936256 @default.
- W4313477160 cites W4240969601 @default.
- W4313477160 doi "https://doi.org/10.1108/ijrdm-06-2022-0181" @default.
- W4313477160 hasPublicationYear "2023" @default.
- W4313477160 type Work @default.
- W4313477160 citedByCount "0" @default.
- W4313477160 crossrefType "journal-article" @default.
- W4313477160 hasAuthorship W4313477160A5026428218 @default.
- W4313477160 hasAuthorship W4313477160A5042645875 @default.
- W4313477160 hasAuthorship W4313477160A5088526626 @default.
- W4313477160 hasConcept C107457646 @default.
- W4313477160 hasConcept C11012388 @default.
- W4313477160 hasConcept C111472728 @default.
- W4313477160 hasConcept C121332964 @default.
- W4313477160 hasConcept C138885662 @default.
- W4313477160 hasConcept C140781008 @default.
- W4313477160 hasConcept C144024400 @default.
- W4313477160 hasConcept C144133560 @default.
- W4313477160 hasConcept C15744967 @default.
- W4313477160 hasConcept C162853370 @default.
- W4313477160 hasConcept C163258240 @default.
- W4313477160 hasConcept C170130773 @default.
- W4313477160 hasConcept C185592680 @default.
- W4313477160 hasConcept C19165224 @default.
- W4313477160 hasConcept C198531522 @default.
- W4313477160 hasConcept C24845683 @default.
- W4313477160 hasConcept C2776950860 @default.
- W4313477160 hasConcept C2778755073 @default.
- W4313477160 hasConcept C2779530757 @default.
- W4313477160 hasConcept C2780378061 @default.
- W4313477160 hasConcept C40722632 @default.
- W4313477160 hasConcept C41008148 @default.
- W4313477160 hasConcept C43214815 @default.
- W4313477160 hasConcept C43617362 @default.
- W4313477160 hasConcept C62520636 @default.
- W4313477160 hasConcept C77805123 @default.
- W4313477160 hasConceptScore W4313477160C107457646 @default.
- W4313477160 hasConceptScore W4313477160C11012388 @default.
- W4313477160 hasConceptScore W4313477160C111472728 @default.
- W4313477160 hasConceptScore W4313477160C121332964 @default.
- W4313477160 hasConceptScore W4313477160C138885662 @default.
- W4313477160 hasConceptScore W4313477160C140781008 @default.
- W4313477160 hasConceptScore W4313477160C144024400 @default.
- W4313477160 hasConceptScore W4313477160C144133560 @default.
- W4313477160 hasConceptScore W4313477160C15744967 @default.
- W4313477160 hasConceptScore W4313477160C162853370 @default.
- W4313477160 hasConceptScore W4313477160C163258240 @default.
- W4313477160 hasConceptScore W4313477160C170130773 @default.