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- W4313590073 abstract "Empathy is an important competence for communication professionals. This article investigates two aspects of empathy in an educational setting: the validity of self versus other assessments and the manifestation of empathy in communicative behaviors. Communication students were given a mediating role in discussions with two clients and their empathy was measured using self-ratings and client assessments. Videos of highest- and lowest-rated students were analyzed to identify empathy-related behaviors. No correlation was found between self-rated empathy and clients’ assessments. Several verbal and nonverbal behaviors corresponded to empathy: body language, an other-orientation in asking questions, paraphrasing, and a solution orientation." @default.
- W4313590073 created "2023-01-06" @default.
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- W4313590073 date "2023-01-03" @default.
- W4313590073 modified "2023-10-18" @default.
- W4313590073 title "Empathy Competencies and Behaviors in Professional Communication Interactions: Self Versus Client Assessments" @default.
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- W4313590073 doi "https://doi.org/10.1177/23294906221137569" @default.
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