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- W4313590506 abstract "Abstract Artificial Intelligence is increasingly used to support and improve street‐level decision‐making, but empirical evidence on how street‐level bureaucrats' work is affected by AI technologies is scarce. We investigate how AI recommendations affect street‐level bureaucrats' decision‐making and if explainable AI increases trust in such recommendations. We experimentally tested a realistic mock predictive policing system in a sample of Dutch police officers using a 2 × 2 factorial design. We found that police officers trust and follow AI recommendations that are congruent with their intuitive professional judgment. We found no effect of explanations on trust in AI recommendations. We conclude that police officers do not blindly trust AI technologies, but follow AI recommendations that confirm what they already thought. This highlights the potential of street‐level discretion in correcting faulty AI recommendations on the one hand, but, on the other hand, poses serious limits to the hope that fair AI systems can correct human biases." @default.
- W4313590506 created "2023-01-06" @default.
- W4313590506 creator A5042213858 @default.
- W4313590506 creator A5078834224 @default.
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- W4313590506 date "2023-01-22" @default.
- W4313590506 modified "2023-10-14" @default.
- W4313590506 title "‘Just like I thought’: Street‐level bureaucrats trust <scp>AI</scp> recommendations if they confirm their professional judgment" @default.
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- W4313590506 doi "https://doi.org/10.1111/puar.13602" @default.
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