Matches in SemOpenAlex for { <https://semopenalex.org/work/W4315702738> ?p ?o ?g. }
- W4315702738 endingPage "2038" @default.
- W4315702738 startingPage "2019" @default.
- W4315702738 abstract "Purpose This paper assesses the continuance intention (CI) for mobile-based payment (M-payment) services following the COVID-19 pandemic by combining the self-efficacy construct with the electronic service quality model. Design/methodology/approach This exploratory, cross-sectional research employs qualitative and quantitative research methods; specifically, a questionnaire and interviews. A total of 403 Jordanian participants completed valid questionnaires. Mediation and moderation evaluations assessed the M-payment service quality (MPSQ), self-efficacy and health concerns (HC) to determine CI. Findings The results verify the significance of MPSQ and self-efficacy in developing CI and show the mediating influence of self-efficacy between MPSQ and CI. Moreover, HC negatively impact the self-efficacy/CI link. Practical implications This research benefits M-payment service providers seeking to secure customer loyalty via improved M-payment services. The behavioral intention investigation will provide rich information about potential customers' CI and illuminate areas for development. Originality/value This research makes an original contribution to the existing M-payment literature by investigating the impact of customers' perception of service quality on their CI to utilize M-payment services, balanced with self-efficacy and HC." @default.
- W4315702738 created "2023-01-12" @default.
- W4315702738 creator A5036729059 @default.
- W4315702738 creator A5062801463 @default.
- W4315702738 creator A5088375811 @default.
- W4315702738 date "2023-01-16" @default.
- W4315702738 modified "2023-10-11" @default.
- W4315702738 title "Mobile payment service quality: a new approach for continuance intention" @default.
- W4315702738 cites W104754383 @default.
- W4315702738 cites W1562208008 @default.
- W4315702738 cites W1588864826 @default.
- W4315702738 cites W1785281961 @default.
- W4315702738 cites W1963803712 @default.
- W4315702738 cites W1985419904 @default.
- W4315702738 cites W2034559627 @default.
- W4315702738 cites W2037086452 @default.
- W4315702738 cites W2047165500 @default.
- W4315702738 cites W2054114487 @default.
- W4315702738 cites W2150806568 @default.
- W4315702738 cites W2151694441 @default.
- W4315702738 cites W2162437324 @default.
- W4315702738 cites W2162472278 @default.
- W4315702738 cites W2169724509 @default.
- W4315702738 cites W2468795103 @default.
- W4315702738 cites W2548380318 @default.
- W4315702738 cites W2579816824 @default.
- W4315702738 cites W2588000523 @default.
- W4315702738 cites W2617336958 @default.
- W4315702738 cites W2619306859 @default.
- W4315702738 cites W2765425637 @default.
- W4315702738 cites W2783538094 @default.
- W4315702738 cites W2783856573 @default.
- W4315702738 cites W2785919418 @default.
- W4315702738 cites W2789197158 @default.
- W4315702738 cites W2795834545 @default.
- W4315702738 cites W2889672044 @default.
- W4315702738 cites W2890972082 @default.
- W4315702738 cites W2891007815 @default.
- W4315702738 cites W2901789639 @default.
- W4315702738 cites W2927909111 @default.
- W4315702738 cites W2942571558 @default.
- W4315702738 cites W2948309180 @default.
- W4315702738 cites W2951329403 @default.
- W4315702738 cites W2963806438 @default.
- W4315702738 cites W2968262433 @default.
- W4315702738 cites W2970989934 @default.
- W4315702738 cites W2973926746 @default.
- W4315702738 cites W3000233661 @default.
- W4315702738 cites W3011623508 @default.
- W4315702738 cites W3015954374 @default.
- W4315702738 cites W3023465097 @default.
- W4315702738 cites W3032880621 @default.
- W4315702738 cites W3045009315 @default.
- W4315702738 cites W3045287888 @default.
- W4315702738 cites W3084241424 @default.
- W4315702738 cites W3089970245 @default.
- W4315702738 cites W3092072068 @default.
- W4315702738 cites W3094399743 @default.
- W4315702738 cites W3100132987 @default.
- W4315702738 cites W3100500286 @default.
- W4315702738 cites W3127021864 @default.
- W4315702738 cites W3129214705 @default.
- W4315702738 cites W3137901572 @default.
- W4315702738 cites W3169753921 @default.
- W4315702738 cites W3178013551 @default.
- W4315702738 cites W3190975025 @default.
- W4315702738 cites W3193703739 @default.
- W4315702738 cites W3195894168 @default.
- W4315702738 cites W3198290197 @default.
- W4315702738 cites W3198911565 @default.
- W4315702738 cites W3200151660 @default.
- W4315702738 cites W3212790393 @default.
- W4315702738 cites W324885528 @default.
- W4315702738 cites W4200033524 @default.
- W4315702738 cites W4200065405 @default.
- W4315702738 cites W4200222694 @default.
- W4315702738 cites W4200229311 @default.
- W4315702738 cites W4200298832 @default.
- W4315702738 cites W4200348295 @default.
- W4315702738 cites W4200409285 @default.
- W4315702738 cites W4200509476 @default.
- W4315702738 cites W4205264052 @default.
- W4315702738 cites W4205380811 @default.
- W4315702738 cites W4206253854 @default.
- W4315702738 cites W4211069910 @default.
- W4315702738 cites W4235773692 @default.
- W4315702738 cites W4247168454 @default.
- W4315702738 cites W4284891748 @default.
- W4315702738 doi "https://doi.org/10.1108/ijqrm-05-2022-0151" @default.
- W4315702738 hasPublicationYear "2023" @default.
- W4315702738 type Work @default.
- W4315702738 citedByCount "3" @default.
- W4315702738 countsByYear W43157027382023 @default.
- W4315702738 crossrefType "journal-article" @default.
- W4315702738 hasAuthorship W4315702738A5036729059 @default.
- W4315702738 hasAuthorship W4315702738A5062801463 @default.
- W4315702738 hasAuthorship W4315702738A5088375811 @default.
- W4315702738 hasConcept C10138342 @default.