Matches in SemOpenAlex for { <https://semopenalex.org/work/W4317623471> ?p ?o ?g. }
- W4317623471 endingPage "1952" @default.
- W4317623471 startingPage "1952" @default.
- W4317623471 abstract "This study aims at investigating the mediating role of sustainable dynamic capabilities in the effect of social customer relationship management on sustainable competitive advantage using data gathered from a convenience sample consisted of 243 managers of SMEs in Saudi Arabia via an electronic questionnaire. Using structural equation modeling by SmartPLS3.0, the study pointed out social customer relationship management is positively related to both sustainable competitive advantage and sustainable dynamic capabilities. The latter is positively associated to sustainable competitive advantage and hence, significantly mediated the effect of social customer relationship management on sustainable competitive advantage. The study contributes to the literature through filling a research gap as research on the relationship between s-CRM and dynamic capabilities in Saudi Arabia is still scarce, confirming the importance of social customer relationship management in sustaining both dynamic capabilities and competitive advantage. SMEs are required to invest in CRM and build sustainable resources and capabilities to elevate sustainable competitive advantage." @default.
- W4317623471 created "2023-01-21" @default.
- W4317623471 creator A5021666100 @default.
- W4317623471 creator A5037761388 @default.
- W4317623471 date "2023-01-19" @default.
- W4317623471 modified "2023-10-14" @default.
- W4317623471 title "The Mediating Role of Sustainable Dynamic Capabilities in the Effect of Social Customer Relationship Management on Sustainable Competitive Advantage: A Study on SMEs in Saudi Arabia" @default.
- W4317623471 cites W1988050849 @default.
- W4317623471 cites W2045578624 @default.
- W4317623471 cites W2097178781 @default.
- W4317623471 cites W2123709218 @default.
- W4317623471 cites W2151780527 @default.
- W4317623471 cites W2169667133 @default.
- W4317623471 cites W2187859612 @default.
- W4317623471 cites W2194676579 @default.
- W4317623471 cites W2483755857 @default.
- W4317623471 cites W2489835313 @default.
- W4317623471 cites W2522740612 @default.
- W4317623471 cites W2550052097 @default.
- W4317623471 cites W2739491920 @default.
- W4317623471 cites W2760136911 @default.
- W4317623471 cites W2788662705 @default.
- W4317623471 cites W2789887285 @default.
- W4317623471 cites W2802174249 @default.
- W4317623471 cites W2806838933 @default.
- W4317623471 cites W2897342112 @default.
- W4317623471 cites W2898939602 @default.
- W4317623471 cites W2913563062 @default.
- W4317623471 cites W2919898409 @default.
- W4317623471 cites W2921409840 @default.
- W4317623471 cites W2939066306 @default.
- W4317623471 cites W2942765174 @default.
- W4317623471 cites W2942807767 @default.
- W4317623471 cites W2947884856 @default.
- W4317623471 cites W2960780621 @default.
- W4317623471 cites W2980908062 @default.
- W4317623471 cites W3011287487 @default.
- W4317623471 cites W3016201365 @default.
- W4317623471 cites W3016379494 @default.
- W4317623471 cites W3084813718 @default.
- W4317623471 cites W3111107991 @default.
- W4317623471 cites W3121839493 @default.
- W4317623471 cites W3133556159 @default.
- W4317623471 cites W3160621512 @default.
- W4317623471 cites W3161784512 @default.
- W4317623471 cites W3164078163 @default.
- W4317623471 cites W3175406459 @default.
- W4317623471 cites W3182685537 @default.
- W4317623471 cites W3210383951 @default.
- W4317623471 cites W3212609788 @default.
- W4317623471 cites W4210334201 @default.
- W4317623471 cites W4231824780 @default.
- W4317623471 cites W4250038523 @default.
- W4317623471 cites W4284894919 @default.
- W4317623471 cites W4285129888 @default.
- W4317623471 cites W4285224342 @default.
- W4317623471 cites W4287958443 @default.
- W4317623471 cites W4292959208 @default.
- W4317623471 cites W4294636474 @default.
- W4317623471 cites W4298004044 @default.
- W4317623471 cites W4309212766 @default.
- W4317623471 doi "https://doi.org/10.3390/su15031952" @default.
- W4317623471 hasPublicationYear "2023" @default.
- W4317623471 type Work @default.
- W4317623471 citedByCount "0" @default.
- W4317623471 crossrefType "journal-article" @default.
- W4317623471 hasAuthorship W4317623471A5021666100 @default.
- W4317623471 hasAuthorship W4317623471A5037761388 @default.
- W4317623471 hasBestOaLocation W43176234711 @default.
- W4317623471 hasConcept C119857082 @default.
- W4317623471 hasConcept C134560507 @default.
- W4317623471 hasConcept C144133560 @default.
- W4317623471 hasConcept C162324750 @default.
- W4317623471 hasConcept C162853370 @default.
- W4317623471 hasConcept C17744445 @default.
- W4317623471 hasConcept C18903297 @default.
- W4317623471 hasConcept C199539241 @default.
- W4317623471 hasConcept C2780504989 @default.
- W4317623471 hasConcept C2780748813 @default.
- W4317623471 hasConcept C40700 @default.
- W4317623471 hasConcept C41008148 @default.
- W4317623471 hasConcept C552854447 @default.
- W4317623471 hasConcept C56739046 @default.
- W4317623471 hasConcept C58546491 @default.
- W4317623471 hasConcept C66204764 @default.
- W4317623471 hasConcept C71104824 @default.
- W4317623471 hasConcept C86803240 @default.
- W4317623471 hasConcept C98825075 @default.
- W4317623471 hasConceptScore W4317623471C119857082 @default.
- W4317623471 hasConceptScore W4317623471C134560507 @default.
- W4317623471 hasConceptScore W4317623471C144133560 @default.
- W4317623471 hasConceptScore W4317623471C162324750 @default.
- W4317623471 hasConceptScore W4317623471C162853370 @default.
- W4317623471 hasConceptScore W4317623471C17744445 @default.
- W4317623471 hasConceptScore W4317623471C18903297 @default.
- W4317623471 hasConceptScore W4317623471C199539241 @default.
- W4317623471 hasConceptScore W4317623471C2780504989 @default.
- W4317623471 hasConceptScore W4317623471C2780748813 @default.