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- W4319156626 abstract "The purpose of this research is to explain how to control customer behaviour and subjective norms in order to encourage payment compliance and improve bank performance. The path analysis method was used in this study to examine the performance of bank X in terms of mortgages. Purposive sampling was used to collect primary data from questionnaires filled out by bank X customers. The average score method is used for measurement. According to the findings, perceived customer behaviour, subjective norms, and payment compliance variables explain 83.42% of bank X's performance in managing customer mortgages, while variables outside the model explain the remaining 16.58%." @default.
- W4319156626 created "2023-02-04" @default.
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- W4319156626 date "2022-01-01" @default.
- W4319156626 modified "2023-09-25" @default.
- W4319156626 title "Perceived customer behaviour and subjective norms as a driver of payment compliance and bank performance" @default.
- W4319156626 doi "https://doi.org/10.1504/ijbpim.2022.128720" @default.
- W4319156626 hasPublicationYear "2022" @default.
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