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- W4322629368 abstract "Problems that occur in companies are common things to happen, and will always exist as long as there is a difference of opinion made by workers or consumers against the company. Therefore, negotiation skills are very important for companies to be able to resolve these various problems. One of these problems is a case of default that can be experienced by consumers of funding service companies. The company focused for the case discussed is PT Trihamas Finance, a company engaged in motor vehicle financing services. The case that occurred and became the topic of discussion in this article is a case of default by debtor R with PT Trihamas Finance, where they went bankrupt, so they failed to pay the installments for the car they bought with financing from the creditor. However, the debtor sold the car in installments to a third party, violating the agreement made by party R with PT Trihamas Finance. The research method used is the case study method with descriptive analysis method, and data collection method using a literature review. The results of the research are, in the process; PT Trihamas Finance negotiates with the car buyer, namely a third party. During the negotiations, there was a change in strategy carried out by PT Trihamas Finance, which initially used a win-lose to a win-win solution with a mutual understanding between the two parties, resulting in an agreement that benefits both parties. Two key roles were also found in this negotiation case, namely mutual understanding and flexibility of the negotiation strategy used." @default.
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- W4322629368 date "2023-02-28" @default.
- W4322629368 modified "2023-09-30" @default.
- W4322629368 doi "https://doi.org/10.31104/jsab.v7i1.262" @default.
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