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- W4323051330 abstract "BackgroundSatisfaction with communication is an important patient-reported outcome for the assessment of quality of cancer care. It has been thought that patients in Russia prefer treatment in private rather than public clinics due to less prominent paternalism of health care workers in communication. The aim of the study was to compare the satisfaction of cancer patients with communication in public and private clinics.MethodsA cross-sectional study was conducted. Satisfaction was evaluated using an online survey with 14 questions about different components of the interview: greetings (n=2), gathering information (n=4), explanation of test results (n=3), shared decision-making in treatment planning (n=3), and empathy (n=2). A five-point scale was used to assess each question with 0/1 referred to as “not satisfied” and 5 to “totally satisfied”. The mean score of each interview part is presented.ResultsOf 58 responders, 69% (n=40) had an appointment with oncologist in public clinics and 31% (n=18) in private clinics. The mean age was higher in public group, 39.8?11.9 vs 34.2?6.7 (p<0.01). There were 87,5% females in public clinics group and 100% in private. The mean total satisfaction score was significantly lower among patients in public than in private clinics: 2.80?1.21 vs 4.31?0.84, respectively (p<0.01). There were the following difference between public and private clinic groups in mean scores for each interview component: greetings – 3.15?1.40 vs 4.58?0.71 (p<0.01), information gathering – 3.00?1.22 vs 4.54?0.71 (p<0.01), test results explanation – 2.86?1.22 vs 4.14?0.89 (p=0.0001), shared decision-making in treatment planning – 2.29?1.39 vs 3.94?1.30 (p=0.0001), and empathy – 2.76?1.41 vs 4.3?0.91 (p=0.0001), respectively.ConclusionCancer patients in Russia are more satisfied with communication with oncologists in private clinic setting than public hospitals. It can be due to limited time for interviews, lower doctor motivation, and common use of a paternalistic model in public clinics." @default.
- W4323051330 created "2023-03-04" @default.
- W4323051330 date "2023-04-01" @default.
- W4323051330 modified "2023-09-30" @default.
- W4323051330 title "Patient Satisfaction with Communication in Cancer Care in Public and Private Hospitals in Russia" @default.
- W4323051330 doi "https://doi.org/10.1016/j.pec.2022.10.071" @default.
- W4323051330 hasPublicationYear "2023" @default.
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