Matches in SemOpenAlex for { <https://semopenalex.org/work/W4361286056> ?p ?o ?g. }
- W4361286056 endingPage "727" @default.
- W4361286056 startingPage "708" @default.
- W4361286056 abstract "Drawing upon social exchange theory, as well as culpable control and attribution theory, this article investigates the impact of service failure responsibility and prior public service failure on the emotional responses of individuals experiencing a public service failure. Although there are many types of emotional responses, two relevant to government are studied: blame and negative word-of-mouth. In order to examine service failure responsibility, public service failure, and emotional responses, an online survey experiment was conducted. The results are largely consistent with theoretical expectations. Respondents experiencing a public service failure were more likely to blame the agency and state that they would speak negatively about the agency under high service failure responsibility conditions and/or high prior public service failure conditions. Relationships between high/low service failure responsibility and high/low prior public service failures were also found in the study. These findings are thoroughly discussed in the paper." @default.
- W4361286056 created "2023-03-31" @default.
- W4361286056 creator A5062398976 @default.
- W4361286056 date "2023-03-29" @default.
- W4361286056 modified "2023-10-14" @default.
- W4361286056 title "Citizens blame agencies and spread negative word-of-mouth after experiencing a public service failure? Results from an online experiment" @default.
- W4361286056 cites W1596886892 @default.
- W4361286056 cites W1966494669 @default.
- W4361286056 cites W1968612550 @default.
- W4361286056 cites W1970492996 @default.
- W4361286056 cites W1997018180 @default.
- W4361286056 cites W2010634381 @default.
- W4361286056 cites W2010749411 @default.
- W4361286056 cites W2025266568 @default.
- W4361286056 cites W2025908688 @default.
- W4361286056 cites W2029593486 @default.
- W4361286056 cites W2048886518 @default.
- W4361286056 cites W2060281082 @default.
- W4361286056 cites W2061609477 @default.
- W4361286056 cites W2061742916 @default.
- W4361286056 cites W2062807231 @default.
- W4361286056 cites W2072500831 @default.
- W4361286056 cites W2085738310 @default.
- W4361286056 cites W2089935352 @default.
- W4361286056 cites W2095177295 @default.
- W4361286056 cites W2095223400 @default.
- W4361286056 cites W2125521032 @default.
- W4361286056 cites W2128616827 @default.
- W4361286056 cites W2131096463 @default.
- W4361286056 cites W2168825990 @default.
- W4361286056 cites W2525208905 @default.
- W4361286056 cites W2612843527 @default.
- W4361286056 cites W2767509308 @default.
- W4361286056 cites W2782731172 @default.
- W4361286056 cites W2790262610 @default.
- W4361286056 cites W2887231908 @default.
- W4361286056 cites W2888135735 @default.
- W4361286056 cites W2894741060 @default.
- W4361286056 cites W2958352199 @default.
- W4361286056 cites W3042567701 @default.
- W4361286056 cites W3048492267 @default.
- W4361286056 cites W3093324219 @default.
- W4361286056 cites W3122719201 @default.
- W4361286056 cites W3125246643 @default.
- W4361286056 cites W4230042836 @default.
- W4361286056 cites W4231536446 @default.
- W4361286056 doi "https://doi.org/10.1080/10967494.2023.2187498" @default.
- W4361286056 hasPublicationYear "2023" @default.
- W4361286056 type Work @default.
- W4361286056 citedByCount "1" @default.
- W4361286056 countsByYear W43612860562023 @default.
- W4361286056 crossrefType "journal-article" @default.
- W4361286056 hasAuthorship W4361286056A5062398976 @default.
- W4361286056 hasConcept C108170787 @default.
- W4361286056 hasConcept C138885662 @default.
- W4361286056 hasConcept C143299363 @default.
- W4361286056 hasConcept C144024400 @default.
- W4361286056 hasConcept C144133560 @default.
- W4361286056 hasConcept C15744967 @default.
- W4361286056 hasConcept C162853370 @default.
- W4361286056 hasConcept C17744445 @default.
- W4361286056 hasConcept C178283979 @default.
- W4361286056 hasConcept C199539241 @default.
- W4361286056 hasConcept C201024713 @default.
- W4361286056 hasConcept C2778137410 @default.
- W4361286056 hasConcept C2780110086 @default.
- W4361286056 hasConcept C2780378061 @default.
- W4361286056 hasConcept C2781466463 @default.
- W4361286056 hasConcept C36289849 @default.
- W4361286056 hasConcept C39549134 @default.
- W4361286056 hasConcept C41895202 @default.
- W4361286056 hasConcept C77805123 @default.
- W4361286056 hasConceptScore W4361286056C108170787 @default.
- W4361286056 hasConceptScore W4361286056C138885662 @default.
- W4361286056 hasConceptScore W4361286056C143299363 @default.
- W4361286056 hasConceptScore W4361286056C144024400 @default.
- W4361286056 hasConceptScore W4361286056C144133560 @default.
- W4361286056 hasConceptScore W4361286056C15744967 @default.
- W4361286056 hasConceptScore W4361286056C162853370 @default.
- W4361286056 hasConceptScore W4361286056C17744445 @default.
- W4361286056 hasConceptScore W4361286056C178283979 @default.
- W4361286056 hasConceptScore W4361286056C199539241 @default.
- W4361286056 hasConceptScore W4361286056C201024713 @default.
- W4361286056 hasConceptScore W4361286056C2778137410 @default.
- W4361286056 hasConceptScore W4361286056C2780110086 @default.
- W4361286056 hasConceptScore W4361286056C2780378061 @default.
- W4361286056 hasConceptScore W4361286056C2781466463 @default.
- W4361286056 hasConceptScore W4361286056C36289849 @default.
- W4361286056 hasConceptScore W4361286056C39549134 @default.
- W4361286056 hasConceptScore W4361286056C41895202 @default.
- W4361286056 hasConceptScore W4361286056C77805123 @default.
- W4361286056 hasIssue "5" @default.
- W4361286056 hasLocation W43612860561 @default.
- W4361286056 hasOpenAccess W4361286056 @default.
- W4361286056 hasPrimaryLocation W43612860561 @default.
- W4361286056 hasRelatedWork W1558300917 @default.
- W4361286056 hasRelatedWork W1978277934 @default.
- W4361286056 hasRelatedWork W1988116171 @default.