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• W4362670405 abstract "This paper focuses on the impact of service robots on customer psychology and behavior, systematically reviews the current service marketing research literature that focuses on service robots. This paper first compares the characteristics of service robots with those of human employees, and then presents the salient features of service robots in the provision of services. Finally, the paper discusses what can be further researched in the field of service robotics in the context of future artificial intelligence, complementing the existing research framework and suggesting new ideas for the study of artificial intelligence services." @default.
• W4362670405 created "2023-04-07" @default.
• W4362670405 creator A5021471823 @default.
• W4362670405 date "2023-03-27" @default.
• W4362670405 modified "2023-10-05" @default.
• W4362670405 title "The Psychological and Behavioral Impact of the Use of Service Robots on Customers based on the S-O-R Theory Perspective" @default.
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• W4362670405 doi "https://doi.org/10.54097/hbem.v6i.6307" @default.
• W4362670405 hasPublicationYear "2023" @default.
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