Matches in SemOpenAlex for { <https://semopenalex.org/work/W4367675354> ?p ?o ?g. }
- W4367675354 endingPage "103408" @default.
- W4367675354 startingPage "103408" @default.
- W4367675354 abstract "This study examined the determinants of word of mouth, using the dual-factor theory in the context of food delivery apps (FDA) during the ongoing Covid-19 pandemic, which has created unique challenges and opportunities for the hospitality industry. We proposed and tested an integrated model by examining both enablers (i.e., trust, perceived benefit, quality control) and inhibitors (i.e., advertisement overload, perceived threat, quality issues) of FDA usage as antecedents of positive word of mouth (PWOM) and negative word of mouth (NWOM). Our results revealed that trust and perceived benefit drive PWOM, while advertisement overload and quality issues lead to NWOM. We also found some counterintuitive and unique results; for instance, perceived benefit leads to NWOM, the perceived threat does not result in NWOM, and quality control does not necessarily result in PWOM. Through these findings, we provide empirical evidence and recommend managerial interventions to help restaurant owners and FDAs navigate crises like the ongoing pandemic." @default.
- W4367675354 created "2023-05-03" @default.
- W4367675354 creator A5040228056 @default.
- W4367675354 creator A5047733238 @default.
- W4367675354 date "2023-09-01" @default.
- W4367675354 modified "2023-10-11" @default.
- W4367675354 title "To praise or not to praise- Role of word of mouth in food delivery apps" @default.
- W4367675354 cites W1586502791 @default.
- W4367675354 cites W1660732960 @default.
- W4367675354 cites W1780158451 @default.
- W4367675354 cites W1935421882 @default.
- W4367675354 cites W1966231490 @default.
- W4367675354 cites W1970380220 @default.
- W4367675354 cites W1977351340 @default.
- W4367675354 cites W1980085292 @default.
- W4367675354 cites W1983263498 @default.
- W4367675354 cites W1988329854 @default.
- W4367675354 cites W1991695170 @default.
- W4367675354 cites W2007284164 @default.
- W4367675354 cites W2014367666 @default.
- W4367675354 cites W2018467585 @default.
- W4367675354 cites W2019197489 @default.
- W4367675354 cites W2022294077 @default.
- W4367675354 cites W2023505872 @default.
- W4367675354 cites W2029637601 @default.
- W4367675354 cites W2030262348 @default.
- W4367675354 cites W2031638089 @default.
- W4367675354 cites W2040807288 @default.
- W4367675354 cites W2042432542 @default.
- W4367675354 cites W2044016214 @default.
- W4367675354 cites W2052532402 @default.
- W4367675354 cites W2059814748 @default.
- W4367675354 cites W2069656274 @default.
- W4367675354 cites W2072036542 @default.
- W4367675354 cites W2072500831 @default.
- W4367675354 cites W2072566632 @default.
- W4367675354 cites W2073774300 @default.
- W4367675354 cites W2075425802 @default.
- W4367675354 cites W2075524263 @default.
- W4367675354 cites W2078978820 @default.
- W4367675354 cites W2084656282 @default.
- W4367675354 cites W2093761106 @default.
- W4367675354 cites W2105846236 @default.
- W4367675354 cites W2106096361 @default.
- W4367675354 cites W2111652250 @default.
- W4367675354 cites W2111995023 @default.
- W4367675354 cites W2115107456 @default.
- W4367675354 cites W2122910611 @default.
- W4367675354 cites W2128286223 @default.
- W4367675354 cites W2133498192 @default.
- W4367675354 cites W2137872373 @default.
- W4367675354 cites W2145517860 @default.
- W4367675354 cites W2147131251 @default.
- W4367675354 cites W2150482479 @default.
- W4367675354 cites W2155564152 @default.
- W4367675354 cites W2161701709 @default.
- W4367675354 cites W2162437324 @default.
- W4367675354 cites W2164680069 @default.
- W4367675354 cites W2167325287 @default.
- W4367675354 cites W2169438603 @default.
- W4367675354 cites W2293041047 @default.
- W4367675354 cites W2301325935 @default.
- W4367675354 cites W2410789486 @default.
- W4367675354 cites W2484307498 @default.
- W4367675354 cites W2513277341 @default.
- W4367675354 cites W2542768330 @default.
- W4367675354 cites W2556842507 @default.
- W4367675354 cites W2566101131 @default.
- W4367675354 cites W2575422498 @default.
- W4367675354 cites W2588433696 @default.
- W4367675354 cites W2591986789 @default.
- W4367675354 cites W2593836018 @default.
- W4367675354 cites W2604916896 @default.
- W4367675354 cites W2768636149 @default.
- W4367675354 cites W2771279210 @default.
- W4367675354 cites W2775325862 @default.
- W4367675354 cites W2788984615 @default.
- W4367675354 cites W2790743690 @default.
- W4367675354 cites W2795203733 @default.
- W4367675354 cites W2801436225 @default.
- W4367675354 cites W2803198919 @default.
- W4367675354 cites W2805143192 @default.
- W4367675354 cites W2810931684 @default.
- W4367675354 cites W2835521938 @default.
- W4367675354 cites W2890842526 @default.
- W4367675354 cites W2891866925 @default.
- W4367675354 cites W2896328916 @default.
- W4367675354 cites W2901318115 @default.
- W4367675354 cites W2905811773 @default.
- W4367675354 cites W2911250209 @default.
- W4367675354 cites W2943884685 @default.
- W4367675354 cites W2947248561 @default.
- W4367675354 cites W2947913384 @default.
- W4367675354 cites W2956074555 @default.
- W4367675354 cites W2965687511 @default.
- W4367675354 cites W2966032432 @default.
- W4367675354 cites W2972399564 @default.
- W4367675354 cites W2977518582 @default.