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- W4367857340 abstract "This study aimed to test the structural relationships of shared leadership, organizational trust, occupational calling and customer orientation in the hotel industry. To accomplish the study goals, a field survey was conducted on the employees working at the deluxe hotels in Seoul area. Frequency analysis, correlation analysis, confirmatory factor analysis, and covariance analysis were performed by using the statistical packages of SPSS and AMOS. The results of this study could be summarized as follows; First, the shared leadership (plan & organization, problem solving, development mentoring, support & consideration) had a positive effect on the level of hotel employees organizational trust. Second, the shared leadership (plan & organization, problem solving, development mentoring, support & consideration) was revealed to have a positive effect on the level of hotel employees occupational calling. Third, the shared leadership (plan & organization, problem solving, development mentoring, support & consideration) positively influenced the level of hotel employees customer orientation. Fourth, organizational trust positively affected occupational calling. Fifth, occupational calling showed to have a positive effect on customer orientation among hotel employees. Theoretical and practical implications were provided for the effective personnel policies in the last chapter." @default.
- W4367857340 created "2023-05-04" @default.
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- W4367857340 date "2023-04-30" @default.
- W4367857340 modified "2023-09-27" @default.
- W4367857340 title "Structural Relationships among Shared Leadership, Organizational Trust, Occupational Calling and Customer Orientation in the Hotel Industry" @default.
- W4367857340 doi "https://doi.org/10.20878/cshr.2023.29.4.008" @default.
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