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- W4377194064 abstract "This study explores how participants in non-immersive online tours make sense of their experience and whether and how they develop the perception of authenticity. Semi-structured qualitative interviews were conducted with 22 online tour participants. The findings revealed that four major elements influenced respondents’ online tour experiences, and another four elements emerged as a consequence of these experiences. They also demonstrated the significant role played by tour guides who can offer interaction opportunities and cocreate participants online tour experiences. The quality of online tour experiences can be enhanced by bringing ‘authentic’ experienced tour guides and technology in line with participants’ preconceptions. Perceptions of authenticity may emerge if the tour guide’s personality and skill, the quality of the online tour system, the interactions available for participants, and the consistency with expectations and preconceptions are all maintained at a high level. Further examinations of multiple aspects of authenticity, competency and training of tour guides, and preconceptions of users in evolving virtual tours are important avenues for future research." @default.
- W4377194064 created "2023-05-22" @default.
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- W4377194064 date "2023-05-21" @default.
- W4377194064 modified "2023-09-26" @default.
- W4377194064 title "<i>Not the Same as Real Experience!</i> – a qualitative inquiry into how participants make sense of their online tours" @default.
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- W4377194064 doi "https://doi.org/10.1080/02508281.2023.2212352" @default.
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