Matches in SemOpenAlex for { <https://semopenalex.org/work/W4378232506> ?p ?o ?g. }
- W4378232506 endingPage "23" @default.
- W4378232506 startingPage "1" @default.
- W4378232506 abstract "Many studies have analyzed the asymmetric relationship between hotel service quality attributes and satisfaction, and tried to find consumers’ satisfiers and dissatisfiers, aiming at enhancing satisfaction more efficiently. However, the impact of COVID-19 has led to changes in consumers’ expectations for hotel services, and the above findings might face invalidation. To date, we are still unknown whether consumers’ satisfiers/dissatisfiers changed. This study fills this research gap by mining online reviews of five-star hotels from Shanghai and Beijing before and during the pandemic. The results found that the asymmetric categories of Sleep quality and Internet/Wi-Fi attributes have changed. Specifically, Sleep quality and Internet/Wi-Fi became dissatisfiers from hybrids, indicating that hoteliers only need to maintain their normal performance, and do not invest too many resources because they bring no satisfaction; attributes like Room, decoration, etc. remain hybrids. Additionally, we performed opinion extraction for the dissatisfier attributes to further understand what causes consumer dissatisfaction. The results contribute to the literature by shedding light on the pandemic’s impacts on the asymmetric effects of service quality attributes. The cause analysis can help hoteliers develop specific measures to mitigate the adverse effects of COVID-19." @default.
- W4378232506 created "2023-05-26" @default.
- W4378232506 creator A5000111753 @default.
- W4378232506 creator A5026670116 @default.
- W4378232506 date "2023-05-24" @default.
- W4378232506 modified "2023-09-30" @default.
- W4378232506 title "Has COVID-19 Changed Consumers’ Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing" @default.
- W4378232506 cites W1970178447 @default.
- W4378232506 cites W1972013660 @default.
- W4378232506 cites W1998772585 @default.
- W4378232506 cites W2035378302 @default.
- W4378232506 cites W2045672631 @default.
- W4378232506 cites W2046894856 @default.
- W4378232506 cites W2276339214 @default.
- W4378232506 cites W2520828129 @default.
- W4378232506 cites W2615441489 @default.
- W4378232506 cites W2884562637 @default.
- W4378232506 cites W2893929634 @default.
- W4378232506 cites W2902724603 @default.
- W4378232506 cites W2908749328 @default.
- W4378232506 cites W2955260208 @default.
- W4378232506 cites W2980928138 @default.
- W4378232506 cites W3000279467 @default.
- W4378232506 cites W3015409196 @default.
- W4378232506 cites W3020355224 @default.
- W4378232506 cites W3024288275 @default.
- W4378232506 cites W3034156679 @default.
- W4378232506 cites W3037665161 @default.
- W4378232506 cites W3112698840 @default.
- W4378232506 cites W3113347570 @default.
- W4378232506 cites W3125863232 @default.
- W4378232506 cites W3129946962 @default.
- W4378232506 cites W3130240621 @default.
- W4378232506 cites W3136146170 @default.
- W4378232506 cites W3178133119 @default.
- W4378232506 cites W3196171410 @default.
- W4378232506 cites W3196703068 @default.
- W4378232506 cites W3211886149 @default.
- W4378232506 cites W3214519009 @default.
- W4378232506 cites W3216690595 @default.
- W4378232506 cites W4205594775 @default.
- W4378232506 cites W4211257991 @default.
- W4378232506 cites W4212789421 @default.
- W4378232506 cites W4214712921 @default.
- W4378232506 cites W4220725203 @default.
- W4378232506 cites W4220764251 @default.
- W4378232506 cites W4221002677 @default.
- W4378232506 cites W4221005587 @default.
- W4378232506 cites W4225123262 @default.
- W4378232506 cites W4283588090 @default.
- W4378232506 cites W4283593028 @default.
- W4378232506 cites W4285127817 @default.
- W4378232506 cites W4295249820 @default.
- W4378232506 cites W4304194325 @default.
- W4378232506 cites W4309832606 @default.
- W4378232506 cites W4315434242 @default.
- W4378232506 cites W4317662917 @default.
- W4378232506 cites W4328111750 @default.
- W4378232506 doi "https://doi.org/10.1080/19388160.2023.2213454" @default.
- W4378232506 hasPublicationYear "2023" @default.
- W4378232506 type Work @default.
- W4378232506 citedByCount "0" @default.
- W4378232506 crossrefType "journal-article" @default.
- W4378232506 hasAuthorship W4378232506A5000111753 @default.
- W4378232506 hasAuthorship W4378232506A5026670116 @default.
- W4378232506 hasConcept C110875604 @default.
- W4378232506 hasConcept C111472728 @default.
- W4378232506 hasConcept C112698675 @default.
- W4378232506 hasConcept C136764020 @default.
- W4378232506 hasConcept C138885662 @default.
- W4378232506 hasConcept C140781008 @default.
- W4378232506 hasConcept C142724271 @default.
- W4378232506 hasConcept C144024400 @default.
- W4378232506 hasConcept C144133560 @default.
- W4378232506 hasConcept C15744967 @default.
- W4378232506 hasConcept C162853370 @default.
- W4378232506 hasConcept C166957645 @default.
- W4378232506 hasConcept C191935318 @default.
- W4378232506 hasConcept C205649164 @default.
- W4378232506 hasConcept C2778304055 @default.
- W4378232506 hasConcept C2779134260 @default.
- W4378232506 hasConcept C2779304628 @default.
- W4378232506 hasConcept C2779530757 @default.
- W4378232506 hasConcept C2780378061 @default.
- W4378232506 hasConcept C3008058167 @default.
- W4378232506 hasConcept C36289849 @default.
- W4378232506 hasConcept C41008148 @default.
- W4378232506 hasConcept C524204448 @default.
- W4378232506 hasConcept C71924100 @default.
- W4378232506 hasConcept C89623803 @default.
- W4378232506 hasConceptScore W4378232506C110875604 @default.
- W4378232506 hasConceptScore W4378232506C111472728 @default.
- W4378232506 hasConceptScore W4378232506C112698675 @default.
- W4378232506 hasConceptScore W4378232506C136764020 @default.
- W4378232506 hasConceptScore W4378232506C138885662 @default.
- W4378232506 hasConceptScore W4378232506C140781008 @default.
- W4378232506 hasConceptScore W4378232506C142724271 @default.
- W4378232506 hasConceptScore W4378232506C144024400 @default.