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- W4378377639 abstract "This study investigates the efficacy of emotion regulation (ER) strategies used by tourists to manage negative emotions elicited by their on-site destination experiences. Specifically, suppression and reappraisal ER strategies were examined for their moderating impacts on the relationship between negative emotions (anger and fear) and tourists’ behavioral intention (negative word-of-mouth and revisitation). Through two pre-tests and three experiments involving video and text stimuli, findings are first revealed within a destination crowding context and replicated using tourist harassment. Empirical results in both contexts consistently demonstrate the superiority of reappraisal in down-regulating tourists’ experience of anger and fear and in alleviating negative word-of-mouth intention. In contrast, suppression significantly up-regulates the anger and fear felt and, as such, aggravates negative word-of-mouth intention. Findings also suggest that ER does not significantly moderate the effect of fear on revisit intention. Theoretical and managerial implications are discussed." @default.
- W4378377639 created "2023-05-27" @default.
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- W4378377639 date "2023-05-26" @default.
- W4378377639 modified "2023-10-18" @default.
- W4378377639 title "When Tourists are Angry or Fearful: (In)Effectiveness of Emotion Regulation in Changing Behavioral Intention" @default.
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- W4378377639 doi "https://doi.org/10.1177/00472875231173126" @default.
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