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- W4381195443 abstract "The customer info application is an application created by PERUMDAM so that customers can receive information and communicate with PERUMDAM. Since its release in 2019, this application has been downloaded by more than 5 thousand people as of May 25, 2022, this is only 3.3% of existing customers. One of the things that can be the cause is the lack of user comfort so this application is not accepted by the public. The purpose of this study is to determine the acceptance of the application in terms of user experience and provide recommendations for new user interface designs based on the results of the analysis. This study uses the TAM model as a reference for preparing the questionnaire by taking 5 variables, namely the perceived usefulness, perceived ease of use, attitude toward using, intention to use, and actual system use. The results obtained were analyzed with the help of Smart-PLS. The results of the analysis showed that the R Square value had moderate values on actual system usage and behavioral intention of 53.6% and 51.6%, and small values on attitude toward using and perceived usefulness of 24.7% and 19.4%, respectively. The F-square test shows that perceived usefulness and perceived ease of use have a small effect on attitude toward using with a vulnerable value of 0.02 - 0.15. Proposed improvements are the new user interface design in the “Homepage” display and the “Complaint Info” display and a new display recommendation, namely “payment info” and “transaction history” display." @default.
- W4381195443 created "2023-06-20" @default.
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- W4381195443 date "2023-05-18" @default.
- W4381195443 modified "2023-09-26" @default.
- W4381195443 title "Acceptance Analysis of Customer Info Application PDAM Indramayu Using Technology Acceptance Model (TAM) Method" @default.
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- W4381195443 doi "https://doi.org/10.1109/icbir57571.2023.10147665" @default.
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