Matches in SemOpenAlex for { <https://semopenalex.org/work/W4381249905> ?p ?o ?g. }
- W4381249905 endingPage "79" @default.
- W4381249905 startingPage "68" @default.
- W4381249905 abstract "Providing quality service is one of the strategies to achieve business success in the service sector, especially in getting customer satisfaction and loyalty. This study focuses on knowing the empirical model and analyzing the effect of service quality on customer loyalty mediated by customer satisfaction. The type of research used in this research is explanatory research. The sample consisted of 150 customers from the Palembang branch of Islamic Banks selected by a simple random sampling technique. The research instrument is in the form of a questionnaire that has been tested for the level of validity and reliability using CFA analysis. This study uses a complex causality model tested with the PLS-SEM technique. The study’s results resulted in a fit structural model which showed that service quality had a significant direct effect on customer loyalty. Service quality has a substantial immediate impact on customer satisfaction. Furthermore, information obtained shows that customer satisfaction partially mediates the impact of service quality on customer loyalty." @default.
- W4381249905 created "2023-06-20" @default.
- W4381249905 creator A5002507587 @default.
- W4381249905 creator A5047266670 @default.
- W4381249905 creator A5050792915 @default.
- W4381249905 creator A5085462263 @default.
- W4381249905 creator A5085789693 @default.
- W4381249905 date "2023-05-30" @default.
- W4381249905 modified "2023-10-07" @default.
- W4381249905 title "The Influence of Service Quality on Customer Loyalty Is Mediated by Customer Satisfaction in Islamic Bank" @default.
- W4381249905 cites W1972423467 @default.
- W4381249905 cites W1985026179 @default.
- W4381249905 cites W1992054371 @default.
- W4381249905 cites W2009086739 @default.
- W4381249905 cites W2110180019 @default.
- W4381249905 cites W2111836453 @default.
- W4381249905 cites W2357564966 @default.
- W4381249905 cites W2531161332 @default.
- W4381249905 cites W2595862116 @default.
- W4381249905 cites W2603003947 @default.
- W4381249905 cites W2794011781 @default.
- W4381249905 cites W2794918773 @default.
- W4381249905 cites W2800896188 @default.
- W4381249905 cites W2809231543 @default.
- W4381249905 cites W2810006997 @default.
- W4381249905 cites W2850635687 @default.
- W4381249905 cites W2883920594 @default.
- W4381249905 cites W2890415629 @default.
- W4381249905 cites W2898273023 @default.
- W4381249905 cites W2898959652 @default.
- W4381249905 cites W2918067167 @default.
- W4381249905 cites W2921115778 @default.
- W4381249905 cites W2936341269 @default.
- W4381249905 cites W2947647794 @default.
- W4381249905 cites W2969573660 @default.
- W4381249905 cites W2991627427 @default.
- W4381249905 cites W2996265177 @default.
- W4381249905 cites W2998011819 @default.
- W4381249905 cites W3005445327 @default.
- W4381249905 cites W3015811787 @default.
- W4381249905 cites W3016112509 @default.
- W4381249905 cites W3030421115 @default.
- W4381249905 cites W3031749371 @default.
- W4381249905 cites W3038433492 @default.
- W4381249905 cites W3092002951 @default.
- W4381249905 cites W3100500286 @default.
- W4381249905 cites W3110978432 @default.
- W4381249905 cites W3128380619 @default.
- W4381249905 cites W3163098298 @default.
- W4381249905 cites W4225252088 @default.
- W4381249905 cites W4312395440 @default.
- W4381249905 cites W4379051594 @default.
- W4381249905 doi "https://doi.org/10.37394/232032.2023.1.6" @default.
- W4381249905 hasPublicationYear "2023" @default.
- W4381249905 type Work @default.
- W4381249905 citedByCount "0" @default.
- W4381249905 crossrefType "journal-article" @default.
- W4381249905 hasAuthorship W4381249905A5002507587 @default.
- W4381249905 hasAuthorship W4381249905A5047266670 @default.
- W4381249905 hasAuthorship W4381249905A5050792915 @default.
- W4381249905 hasAuthorship W4381249905A5085462263 @default.
- W4381249905 hasAuthorship W4381249905A5085789693 @default.
- W4381249905 hasBestOaLocation W43812499051 @default.
- W4381249905 hasConcept C101276457 @default.
- W4381249905 hasConcept C140781008 @default.
- W4381249905 hasConcept C144133560 @default.
- W4381249905 hasConcept C146897074 @default.
- W4381249905 hasConcept C162853370 @default.
- W4381249905 hasConcept C191511416 @default.
- W4381249905 hasConcept C2776967331 @default.
- W4381249905 hasConcept C2780378061 @default.
- W4381249905 hasConcept C31367271 @default.
- W4381249905 hasConcept C53100981 @default.
- W4381249905 hasConcept C77197577 @default.
- W4381249905 hasConceptScore W4381249905C101276457 @default.
- W4381249905 hasConceptScore W4381249905C140781008 @default.
- W4381249905 hasConceptScore W4381249905C144133560 @default.
- W4381249905 hasConceptScore W4381249905C146897074 @default.
- W4381249905 hasConceptScore W4381249905C162853370 @default.
- W4381249905 hasConceptScore W4381249905C191511416 @default.
- W4381249905 hasConceptScore W4381249905C2776967331 @default.
- W4381249905 hasConceptScore W4381249905C2780378061 @default.
- W4381249905 hasConceptScore W4381249905C31367271 @default.
- W4381249905 hasConceptScore W4381249905C53100981 @default.
- W4381249905 hasConceptScore W4381249905C77197577 @default.
- W4381249905 hasLocation W43812499051 @default.
- W4381249905 hasOpenAccess W4381249905 @default.
- W4381249905 hasPrimaryLocation W43812499051 @default.
- W4381249905 hasRelatedWork W2026237340 @default.
- W4381249905 hasRelatedWork W2163885464 @default.
- W4381249905 hasRelatedWork W2185861282 @default.
- W4381249905 hasRelatedWork W2260136075 @default.
- W4381249905 hasRelatedWork W2777355542 @default.
- W4381249905 hasRelatedWork W2980540169 @default.
- W4381249905 hasRelatedWork W3040462463 @default.
- W4381249905 hasRelatedWork W3126982889 @default.
- W4381249905 hasRelatedWork W3196983920 @default.
- W4381249905 hasRelatedWork W4225137830 @default.