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- W4382202836 abstract "Displaying confidence scores in human-AI interaction has been shown to help build trust between humans and AI systems. However, most existing research uses only the confidence score as a form of communication. As confidence scores are just another model output, users may want to understand why the algorithm is confident to determine whether to accept the confidence score. In this paper, we show that counterfactual explanations of confidence scores help study participants to better understand and better trust a machine learning model's prediction. We present two methods for understanding model confidence using counterfactual explanation: (1) based on counterfactual examples; and (2) based on visualisation of the counterfactual space. Both increase understanding and trust for study participants over a baseline of no explanation, but qualitative results show that they are used quite differently, leading to recommendations of when to use each one and directions of designing better explanations." @default.
- W4382202836 created "2023-06-28" @default.
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- W4382202836 date "2023-06-26" @default.
- W4382202836 modified "2023-09-26" @default.
- W4382202836 title "Explaining Model Confidence Using Counterfactuals" @default.
- W4382202836 doi "https://doi.org/10.1609/aaai.v37i10.26399" @default.
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