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• W4383558885 abstract "ABSTRACTABSTRACTGovernments across the globe have been striving to improve the delivery of public service. Doorstep public service is an initiative that aims to enhance social and health services for vulnerable populations. This study examines the effectiveness of a typical doorstep service: a home visiting program. We specifically investigate whether home visits influence community health outcomes, including patients’ health conditions, hospital visits, and medical expenses. We also explore whether the effectiveness of home visits varies during and after the COVID-19 pandemic. Based on data from South Korea spanning from 2017 to 2020 years, we employ a quasi-experimental design using a difference-in-differences (DID) model to compare neighbourhood offices implementing the program. Findings show that communities offering this program demonstrated improved health conditions, fewer hospital visits, and lower medical expenses compared to communities without the program. Additionally, this program mitigated the adverse impacts of the pandemic on community health outcomes. Implications underline the importance of doorstep options for enhancing public service delivery, particularly during health emergencies.KEYWORDS: Doorstep Public Servicehealth outcomeshome visitationhospital visitsmedical expenseCOVID-19 AcknowledgmentsThis work was supported by the National Research Foundation of Korea (NRF), funded by the Korean Government (NRF-2022R1A5A7033499). We are grateful to the KDI School of Public Policy and Management for providing financial support. This research was also supported by Sookmyung Women’s University Research Grants (1-2203-2042).Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThe work was supported by the National Research Foundation of Korea [NRF-2022R1A5A7033499]; Sookmyung Women’s University [1-2203-2042].Notes on contributorsJongseong LeeJongseong Lee, who holds a Ph.D. from Columbia University, serves as the Deputy Director at the South Korean Ministry of Health and Welfare. His research concentrates on social and health policy reform, with a specific focus on issues related to demographic changes, the elderly, and immigrant groups, leveraging a data science approach in his work.Naon MinNaon Min is an assistant professor in the Department of Public Administration at Sookmyung Women's University. Her research centers around publicness, public management, organizational behavior, and interorganizational collaboration.Chungeun YoonChungeun Yoon, an Assistant Professor at the KDI School of Public Policy and Management, is an economist who has made contributions to the field of labor and development. His research interests focus on the causal relationship between labor supply and innovation, particularly as it relates to knowledge spillovers, immigration, migration, and ethnic diversity." @default.
• W4383558885 created "2023-07-08" @default.
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• W4383558885 date "2023-07-07" @default.
• W4383558885 modified "2023-10-18" @default.
• W4383558885 title "Knock knock: can doorstep public service improve community outcomes?" @default.
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• W4383558885 doi "https://doi.org/10.1080/17516234.2023.2233731" @default.
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