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- W4384203421 abstract "Purpose The goal of integrated, multidisciplinary and person-centered care is on the welfare policy agenda in many countries, but how about integrated service delivery in action? This paper describes a three-year service journey of an elderly person from home to a nursing home through home care, specialized hospital and inpatient care. The aim of this viewpoint paper is to consider how customer orientation and integration are realized when an older lady living an active life becomes seriously ill and loses the ability to conduct daily functions. Design/methodology/approach The service path will be described from the perspective of a relative. Findings The paper raises questions related to governance as well as multidisciplinary and customer orientation in integrated care. Originality/value The paper discusses a real-life experience of an elderly care journey from active senior life to a nursing home in Finland. When making visible an elderly care journey, this gives real-life information about the challenges and the needs for development. Better practical understanding helps to remove inter-organizational barriers toward more integrated and patient safe care." @default.
- W4384203421 created "2023-07-14" @default.
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- W4384203421 date "2023-07-12" @default.
- W4384203421 modified "2023-10-18" @default.
- W4384203421 title "Looking for integrated elderly care in practice" @default.
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- W4384203421 doi "https://doi.org/10.1108/jica-05-2023-0025" @default.
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