Matches in SemOpenAlex for { <https://semopenalex.org/work/W4385063460> ?p ?o ?g. }
Showing items 1 to 69 of
69
with 100 items per page.
- W4385063460 endingPage "172" @default.
- W4385063460 startingPage "160" @default.
- W4385063460 abstract "PT Lookman Djaja is a trucking delivery service company that has been serving Business-to-Business (B2B) consumers, especially in Java, Sumatra, Bali, Lombok to NTB. To be able to exist for more than 35 years in a highly competitive industry is certainly quite demanding, not to mention very challenging. However, it is undeniable that PT Lookman Djaja has been affected from both outside and within the industry. The economic downturn since the COVID-19 pandemic coupled with intense competition from competitors and substitute services have overwhelmed the company. Furthermore, the number of consumer contracts has also decreased in the past year. This study is conducted to examine and analyze the effect of Reliability, Service Price, Guarantee, Organization Image and Responsiveness on Customer Satisfaction and Customer Loyalty in PT Lookman Djaja. This study is conducted for 7 months from December 2021 to June 2022. The population of this study is all B2B (Business to Business) consumers from the company, totaling 307 consumers throughout 2021. The research sample used in this study is 47 respondents determined by using purposive sampling technique. The analytical method used is Partial Least Square Structural Equation Modeling (SEM-PLS) and processed using the smartPLS 3 program. The result of this study indicates that the variables Reliability, Service Price and Guarantee have no effect on Customer Satisfaction, however Organization Image and Responsiveness have a significant effect on Customer Satisfaction in PT Lookman Djaja. In addition, this study also indicates that Customer Satisfaction has a significant effect on Customer Loyalty in PT Lookman Djaja." @default.
- W4385063460 created "2023-07-23" @default.
- W4385063460 creator A5028872326 @default.
- W4385063460 date "2022-12-18" @default.
- W4385063460 modified "2023-10-01" @default.
- W4385063460 title "The Effect of Reliability, Service Price, Guarantee, Organization Image and Responsiveness on Customer Satisfaction and Customer Loyalty on The Freight Forwarding Service Company PT Lookman" @default.
- W4385063460 doi "https://doi.org/10.37715/rmbe.v2i2.3411" @default.
- W4385063460 hasPublicationYear "2022" @default.
- W4385063460 type Work @default.
- W4385063460 citedByCount "0" @default.
- W4385063460 crossrefType "journal-article" @default.
- W4385063460 hasAuthorship W4385063460A5028872326 @default.
- W4385063460 hasBestOaLocation W43850634601 @default.
- W4385063460 hasConcept C100363876 @default.
- W4385063460 hasConcept C101276457 @default.
- W4385063460 hasConcept C140781008 @default.
- W4385063460 hasConcept C144024400 @default.
- W4385063460 hasConcept C144133560 @default.
- W4385063460 hasConcept C146897074 @default.
- W4385063460 hasConcept C149923435 @default.
- W4385063460 hasConcept C162853370 @default.
- W4385063460 hasConcept C18903297 @default.
- W4385063460 hasConcept C191511416 @default.
- W4385063460 hasConcept C2780378061 @default.
- W4385063460 hasConcept C2908647359 @default.
- W4385063460 hasConcept C31367271 @default.
- W4385063460 hasConcept C53100981 @default.
- W4385063460 hasConcept C63207073 @default.
- W4385063460 hasConcept C77197577 @default.
- W4385063460 hasConcept C86803240 @default.
- W4385063460 hasConcept C91306197 @default.
- W4385063460 hasConceptScore W4385063460C100363876 @default.
- W4385063460 hasConceptScore W4385063460C101276457 @default.
- W4385063460 hasConceptScore W4385063460C140781008 @default.
- W4385063460 hasConceptScore W4385063460C144024400 @default.
- W4385063460 hasConceptScore W4385063460C144133560 @default.
- W4385063460 hasConceptScore W4385063460C146897074 @default.
- W4385063460 hasConceptScore W4385063460C149923435 @default.
- W4385063460 hasConceptScore W4385063460C162853370 @default.
- W4385063460 hasConceptScore W4385063460C18903297 @default.
- W4385063460 hasConceptScore W4385063460C191511416 @default.
- W4385063460 hasConceptScore W4385063460C2780378061 @default.
- W4385063460 hasConceptScore W4385063460C2908647359 @default.
- W4385063460 hasConceptScore W4385063460C31367271 @default.
- W4385063460 hasConceptScore W4385063460C53100981 @default.
- W4385063460 hasConceptScore W4385063460C63207073 @default.
- W4385063460 hasConceptScore W4385063460C77197577 @default.
- W4385063460 hasConceptScore W4385063460C86803240 @default.
- W4385063460 hasConceptScore W4385063460C91306197 @default.
- W4385063460 hasIssue "2" @default.
- W4385063460 hasLocation W43850634601 @default.
- W4385063460 hasOpenAccess W4385063460 @default.
- W4385063460 hasPrimaryLocation W43850634601 @default.
- W4385063460 hasRelatedWork W2026237340 @default.
- W4385063460 hasRelatedWork W2163885464 @default.
- W4385063460 hasRelatedWork W2185861282 @default.
- W4385063460 hasRelatedWork W2260136075 @default.
- W4385063460 hasRelatedWork W2777355542 @default.
- W4385063460 hasRelatedWork W2980540169 @default.
- W4385063460 hasRelatedWork W3040462463 @default.
- W4385063460 hasRelatedWork W3126982889 @default.
- W4385063460 hasRelatedWork W3196983920 @default.
- W4385063460 hasRelatedWork W4225137830 @default.
- W4385063460 hasVolume "2" @default.
- W4385063460 isParatext "false" @default.
- W4385063460 isRetracted "false" @default.
- W4385063460 workType "article" @default.