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- W4385222498 abstract "The present study draws on the frustration-aggression hypothesis to investigate how supervisor incivility leads to work-family conflict and employee interpersonal deviance towards customers and co-workers. Multi-source daily surveys were collected from service employees for two consecutive weeks from Monday to Friday (N = 750) and analyzed through multilevel structural equation modeling. The results confirm that supervisor incivility increases work-family conflict and employees’ interpersonal deviance towards customers and co-workers. Further, results of indirect effect highlighted that employee interpersonal deviance to co-workers positively mediates between supervisor incivility and work-family conflict. The study findings highlight that supervisor-initiated incivility is detrimental to the workplace and negatively impacts employees’ personal lives. The study draws important implications for organizations who wish to mitigate the negative effects of supervisor incivility. For example, an organization should implement a comprehensive hiring and promotion process, in which personality checks an essential requirement. Workplace incivility is often framed as a generic low intensity deviant behavior. The present study suggests that workplace incivility from specific sources, particularly from supervisors, should be addressed because it is detrimental to business and equally damaging to the employees’ well-being." @default.
- W4385222498 created "2023-07-25" @default.
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- W4385222498 date "2023-08-01" @default.
- W4385222498 modified "2023-09-27" @default.
- W4385222498 title "I Cannot Yell at my Boss: The Spillover Effect of Supervisor Incivility on Work and Family Domains" @default.
- W4385222498 doi "https://doi.org/10.5465/amproc.2023.18791abstract" @default.
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