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- W4385572810 abstract "Automation of on-call customer support relies heavily on accurate and efficient speech-to-intent (S2I) systems. Building such systems using multi-component pipelines can pose various challenges because they require large annotated datasets, have higher latency, and have complex deployment. These pipelines are also prone to compounding errors. To overcome these challenges, we discuss an end-to-end (E2E) S2I model for customer support voicebot task in a bilingual setting. We show how we can solve E2E intent classification by leveraging a pre-trained automatic speech recognition (ASR) model with slight modification and fine-tuning on small annotated datasets. Experimental results show that our best E2E model outperforms a conventional pipeline by a relative ~27% on the F1 score." @default.
- W4385572810 created "2023-08-05" @default.
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- W4385572810 date "2022-01-01" @default.
- W4385572810 modified "2023-09-24" @default.
- W4385572810 title "End-to-End Speech to Intent Prediction to improve E-commerce Customer Support Voicebot in Hindi and English" @default.
- W4385572810 doi "https://doi.org/10.18653/v1/2022.emnlp-industry.59" @default.
- W4385572810 hasPublicationYear "2022" @default.
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