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- W4386119210 abstract "Algorithmic management can potentially improve healthcare delivery, for example, in community-based healthcare in low-and middle-income countries. However, most research neglects the user perspective and focuses on health-related outcomes. Consequently, we know little about the effects of algorithmic management on the user: community health workers. This paper reports on a 12-week pilot study in ComBaCaL, a community-based healthcare project tackling the increasing burden of non-communicable diseases (NCDs). We evaluate the Community Health Toolkit (CHT), a digital tool designed to support CHWs in community-based NCD care. We find that CHT is generally suitable for this purpose and can help CHWs to assume broader responsibilities. However, its design creates a tension between control and autonomy when confronted with reality. This tension could lead to disempowerment and attrition among CHWs. We propose design adaptations for CHT’s task scheduling, balancing the socio-technical system to resolve the tension between control and autonomy." @default.
- W4386119210 created "2023-08-25" @default.
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- W4386119210 date "2023-01-01" @default.
- W4386119210 modified "2023-09-25" @default.
- W4386119210 title "Algorithmic Management for Community Health Worker in Sub-Saharan Africa: Curse or Blessing?" @default.
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- W4386119210 doi "https://doi.org/10.1007/978-3-031-42286-7_6" @default.
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